Intern, Ticketing Department

The Tampa Bay Rays are looking for a positive, detail-oriented and committed individual to participate in a season-long internship opportunity with the Ticketing Department. This intern will assist in providing an outstanding experience for all Rays Fans attending Rays home games, and work alongside our team to support and drive ticket initiatives throughout the duration of the 2026 baseball season. This internship provides a learning experience for those looking to work in a fast-paced environment, develop their knowledge and skills, and utilize current technology.

Responsibilities include, but are not limited to: 

• Assist in customer service and sales efforts, general office tasks, and be the primary contact for ticket services communications via emails, phone calls, and in person.
• Help with planning and organizing various sales initiatives and programs.
• Aid sales staff with special theme night promotions by creating group sales flyers, tracking inventory, and coordinating the setup and breakdown of events.
• Assist with various special projects, aid in data entry and reporting, and assist in ticket/scanner testing and fulfillment. 
• Aid with new buyer account creation, and management of products, including communicating with third-party partners regarding loyalty programs, concessions, and ticket technology.
• Responsible for keeping the Redemption Center stocked with group hats, event giveaways, and loyalty program items.
• Organization of storage spaces and maintain inventory of items for the department. 
• Assist sales staff, call center, and game day staff (Tech Team, Box Office, Go Ahead Entry).
• Work all game days/nights and any other assigned events as well as normal office hours.
• Game day responsibilities include – stocking suites and Redemption Center, preparing for premium events as needed, assisting full time and game day staff, monitoring ticket scanners and gates, troubleshooting any issues, answering phones, and assisting fans in person with ticketing questions. 

Qualifications

• Bachelor’s degree.
• Customer service and/or sales experience preferred. 
• Must be able to work a flexible schedule that includes nights, weekends, and holidays during home games. 
• Ability to develop effective and collaborative working relationships.
• Proficient in basic computer software programs.
• Excellent verbal and written communication skills (via phone, email, etc.).
• Ability to handle multiple projects simultaneously and meet deadlines, with strong attention to detail.