What are the responsibilities and job description for the Intern, Fan Experience position at Rays Baseball Club LLC?
The Tampa Bay Rays 2026 Fan Experience Intern will assist in providing an outstanding experience for all fans attending events at Tropicana Field. Primary responsibilities will include developing and operating unique interactive fan activities and ensuring all fans receive outstanding customer service from event day staff.
In fulfilling this responsibility, duties may include:
- Recruitment of Fan Hosts (ticket takers, ushers, interactive game hosts, wheelchair escort team)
- Supporting event day staff with operational needs
- Coordinating with vendors, entertainers, and other departments to successfully implement event day operations
- Involvement in facilitating trainings for event staff
- Communicating and resolving fan issues relating to event experience
- Aiding with scheduling of Fan Hosts for events utilizing ABI software
- Assisting with non-baseball events (gymnastics, graduations, etc.)
- Developing organizational systems ensuring proper inventory levels for events
- Supporting Tropicana Field tour program and Tour Guides
- All other duties as assigned
The ideal candidate will have the following qualifications:
- 2-3 years at an accredited university or related experience
- Customer service and training experience preferred
- Ability to work professionally in an office setting with other departments
- Confidence to speak in front of large groups
- Experience in live entertainment or sports
- Ability to handle multiple projects simultaneously
- Computer skills (proficient in all Microsoft Office programs)
- Excellent communication skills (via phone, e-mail, letters, etc.)
All candidates must meet the following criteria:
- Qualified candidate must be available for the entire duration of the internship (March – October)
- Applicants must be able to work 40 hours per week consisting of nights, weekends, and holidays
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