What are the responsibilities and job description for the Call Center Representative position at RAYNOR ELECTRIC LLC?
Job description:
- Now Hiring: Call Center Representatives – Join the Raynor Services Team!
- Location: Mount Holly, NJ (in person role)
- Pay: $20–$25/hour Bonuses & Spiffs
- Benefits: Weekly Pay |401(k) | Health, Dental & Vision Insurance
At Raynor Services , we’re more than a service provider — we’re a tight-knit team that treats customers and each other like family. Based in Mount Holly, NJ , we’ve built our reputation on trust, expertise, and doing the job right the first time. Raynor Services is looking for a Customer Service Rep ready to assist with jobs, support a team, and grow with a company that values your skills.
What You’ll Get at Raynor Services:
- Competitive Pay: Earn $20-$25, based on experience
- Weekly pay — no waiting for your money
- Bonuses & spiff opportunities for going above and beyond
- 401(k) with company match
- Health, dental, and vision insurance
- 100% Employer-Paid Medical Co-Pays & Deductibles
- Paid Holidays & PTO
- Supportive, family-like team culture
- Opportunities for training and career advancement
Your Day-to-Day:
- Represent Raynor Services with pride and professionalism.
- Handle inbound and outbound calls
- light dispatch duties
- Schedule service appointments, ensuring accurate entry of customer information, job details, and technician availability
- Handle outbound calls for appointment confirmations, maintenance reminders, estimate follow-ups, and rescheduling needs
- Maintain knowledge of company services, promotions, warranties, and maintenance plans to better support and educate customers.
- Manage high-volume call periods while keeping a calm, solutions-oriented approach.
What You Bring:
- Minimum 3 years of office experience
- Experience in Electrical, HVAC, or Solar industries a plus
- ServiceTitan experience is great—but we’ll train the right person
- Excellent communication and phone etiquette
- Comfort with inbound and outbound calls and documenting customer interactions
- A positive attitude, integrity, and team-first spirit
Salary : $41,600 - $52,000