Operations Center/Call Center Representative (Rayne, La)

Job Overview:

This is a back-office, administrative support role as an Operations Center / Call Center Representative at Rayne State Bank & Trust Co. located in Rayne, LA. The role involves providing exceptional customer service, assisting with daily operation duties, and effective communication with customers. Minimum 2 years banking experience required. Job duties include:

• Answering all incoming calls, connecting callers with other bank personnel when requested, and effectively communicating with customers
• Assist customers with calls regarding deposits, withdrawals, transfers, balance inquiries, online and mobile banking, and trouble-shooting issues in a polite, patient, and efficient manner
• Assist customers with debit card inquiries; including lost cards and disputes
• Inputting requests for: Stop Payment Orders, Address Changes, Check Ordering, and Travel Alerts
• Balance General Ledger accounts, ATMs, ACH, and monthly statements
• Review and verify return items on checks and ACH transactions
• Monitor fraud alerts
• Send and receive Cash Letters
• Process Chargebacks, Cash Management, and Remote Deposit Capture files
• Quote loan balances and payoff inquiries
• Properly quote rates (APY)
• Adherence to all policies and procedures in an effort to comply with bank rules and regulations
• Other duties, as assigned

Qualifications

• Minimum 2 years banking experience required
• Customer Service and Communication skills
• Strong organizational and multitasking abilities
• Ability to handle confidential information with discretion
• Strong attention to detail and accuracy
• Specific knowledge of computers is required. Other types of equipment to be used: printers, ten-key adding machine, and typewriters. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
• Prior experience in a similar role is preferred, but not necessary

Educational Requirements

• Must have a high school diploma, technical school certificate, or college diploma

Physical and Mental Requirements

• Close vision is required for this position (clear vision at 20 inches or less). Typing and computer work is necessary. Sitting, walking, talking, hearing, and using the hands and fingers are necessary. Moderate lifting up to 25 pounds is required some of the time. Filing is necessary - so occasional stooping, kneeling, crouching, and reaching is essential. Concentration with moderate noise levels (ex. Typewriters, computers, printers, light traffic) is necessary. Basic and complex analytical and decision making skills are necessary.

Rayne State Bank is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Call Center: 2 years (Required)
• Banking: 2 years (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• Rayne, LA 70578 (Required)

Work Location: In person

Salary : $16 - $20