What are the responsibilities and job description for the Customer Service Manager position at Raymour and Flanigan?
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
- Maintain an entrepreneurial, customer service environment.
- Successfully lead, build, and develop a team for modeling service excellence.
- Foster partnerships, while cultivating a self-directed team.
- Maintain associate payroll, benefit and performance information.
- Hire, coach, mentor and develop a team.
- Provide consumer resolutions in a call center/retail environment.
- Inspect furniture returns and exchanges.
- Proactively resolve escalated customer service issues.
- Execute warranty protection plans.
- Able to identify opportunities and find solutions for continuous improvement.
- Act as liaison between the customers, repair technicians and delivery teams.
- Communicate delivery concerns with the operation management team.
- Maintain repair technician vehicle records and product supplies.
- Perform additional functions that may be assigned at the discretion of management.
Qualifications:
- Minimum two years high volume retail or call center management experience.
- Consistently demonstrate professional communication and interpersonal skills.
- Proficient in PC-based applications.
- Leadership skills required.
- Bachelor's degree preferred.
- Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.