What are the responsibilities and job description for the Field Service Technician position at Raymond Central?
With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.
Field Service Technician – Memphis, TN
At Raymond Central, our technicians are the heart and soul of our company. We are looking for a Field Service Technician to support forklifts, pallet jacks, and racking systems within our customer distribution center locations.
We offer competitive pay, PTO/paid holidays, medical/dental/vision, retirement matching, tuition reimbursement, comprehensive training, and a variety of opportunities for professional growth.
- This is a full time, hourly position. Some overtime may be required based on customer demands.
Principle Duties and Responsibilities:
- Maintain, service, and support material handling equipment, systems and products at the customer location in a timely and cost-effective manner so that all requirements are met.
- Diagnose, trouble-shoot, and repair forklifts and other equipment in accordance with established guidelines and procedures; ensuring that positive relationships are established.
- Perform preventive maintenance on assigned equipment according to established procedures and cost guidelines at customer's facility.
- Complete all required paperwork and time records accurately and completely follow Mobile Tech Procedures as directed by management.
- Account for all parts, materials, tools, and consumables used as required.
- Drive and work safely in accordance with company and/or customer safety policies and procedures.
- Develop and maintain positive, effective working relationships with customers and co-workers.
- Maintain the van's interior equipment, storage devices, service manuals and related documents.
- Attend meetings, training classes and other company activities as required.
- Keep an adequate set of personal tools as required by the position.
- Work with all departments and employees to ensure high quality customer service.
Ideal candidate will possess:
- Strong mechanical aptitude & ability; basic knowledge of industrial electricity
- Ability to read schematics, diagrams, operation manuals, manufacturer's specifications
- Experience within the industrial maintenance, automotive, heavy equipment industries
Minimum Qualifications:
- HS Diploma or GED
- At least two (2) years of hands-on technical experience with mechanical, hydraulic, and/or electrical components
- Must be able to push, pull, and lift up to 50lbs
- Must be able to climb ladders and/or work on elevated platforms that may be 15' to 30' in height
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