What are the responsibilities and job description for the Field Service Technician - Dock & Door position at Raymond Central?
With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.
Dock & Door – Field Service Technician (Memphis, TN)
At Raymond Central, our technicians are the heart and soul of our company. We are looking for a Dock & Door Technician in the Memphis area that is mechanically savvy and passionate about building customer relationships.
We offer competitive pay, PTO/paid holidays, full benefits/401k, comprehensive training, and a vast amount of vertical mobility opportunities. Join the Raymond Heubel Shaw family and come see the infinite opportunities that await you today!
Position Summary:
Maintain, service, and support dock equipment (including dock plates, dock lock systems, and overhead doors) at the customer location in a timely and cost-effective manner so that customer needs are met.
- This is a full-time, hourly position. Some overtime may be required based on customer demands.
Principle Duties and Responsibilities:
- Drive to customer site, diagnose, trouble-shoot and repair dock equipment including dock plates, trailer restraint systems, and overhead doors and other equipment in accordance with established guidelines and procedures, maintaining positive customer relations.
- Perform preventive maintenance on assigned equipment according to schedule, established procedures, and cost guidelines at customer's facility.
- Complete all required paperwork and time records accurately and completely follow Mobile Tech Procedures as directed by management.
- Account for all parts, materials, tools and consumables used as required.
- Drive and work safely in accordance with company and/or customer safety policies and procedures.
- Develop and maintain positive, effective working relationships with customers and co-workers.
- Maintain the van's interior equipment, storage devices, service manuals and related documents.
- Attend meetings, training classes and other company activities as required.
- Keep an adequate set of personal tools as required by the position.
- Work with all departments and employees to ensure quality of customer service.
Ideal candidate will possess:
- Strong mechanical aptitude & ability; basic knowledge of industrial electricity
- Ability to read schematics, diagrams, operation manuals, manufacturer's specifications
Minimum Qualifications:
- HS Diploma or GED
- At least two (2) years of hands-on experience (minimum) of technical experience with mechanical, hydraulic, and/or electrical components
- Must be able to push, pull, and lift up to 50lbs
- Must be able to climb ladders and/or work on elevated platforms that may be 15' to 30' in height
- Must be able to exert 200 ft. lbs. torque on tools
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