What are the responsibilities and job description for the Technical Support Engineer position at RaymanTech USA Inc?
About RaymanTech
RaymanTech provides advanced X-ray inspection systems, metal detectors, checkweighers, and AI-powered optical sorting equipment for the food processing industry. Our solutions help manufacturers ensure product safety, regulatory compliance, and operational efficiency.
Position Summary
This customer-facing technical position combines system troubleshooting, and field support if needed. You will independently diagnose electrical, mechanical, and system-level issues while maintaining clear and professional communication with customers while also providing technical support for the sales team.
Key Responsibilities
· Work with customers installation teams to advise on installation and maintenance matters at customer sites.
· Diagnose and resolve electrical, mechanical, and system-level faults to minimize downtime.
· Interpret electrical schematics and perform wiring according to technical drawings.
· Support Windows-based system recovery, software installation, and equipment upgrades.
· Document service activities and provide clear technical reports.
· Escalate complex issues to engineering teams with accurate diagnostics and supporting data.
· Maintain professional and composed communication when addressing customer concerns or complaints.
· Ability to travel and work flexible hours when needed.
Requirements
Technical BA degree in Electrical Engineering, Mechanical Engineering, Automation, or a related technical field preferred. Equivalent hands-on industry experience will be considered. Minimum 3 years of experience in industrial equipment service, field engineering, or technical support required.
Join us to be part of a vibrant team dedicated to delivering exceptional IT support that keeps our organization running smoothly!
Pay: $60,000.00 - $66,000.00 per year
Work Location: In person
Salary : $60,000 - $66,000