What are the responsibilities and job description for the Guest Service Representative position at Rayland Hotel?
We are seeking a friendly and professional Front Desk Agent to join our team at the Rayland Hotel in The Dalles, OR. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring a smooth and welcoming experience throughout their stay. We are looking for both part-time and full-time availability.
Key Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Check guests in and out efficiently using the property management system.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Provide information about hotel, local attractions, and services.
- Manage reservations, cancellations, and room assignments accurately.
- Maintain the cleanliness and organization of the front desk area.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and maintain accurate transaction records.
Qualifications
- Previous experience as a Front Desk Agent or in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with property management systems and basic computer skills.
- Strong attention to detail and problem-solving abilities.
- Professional appearance and positive attitude.
- Availability to work flexible hours, including weekends and holidays.
Benefits
- Medical, dental, and vision insurance offerings
- 401k plan with company match
- Employee discounts
- Employee rates at sister properties
- Paid time off