What are the responsibilities and job description for the CSR position at Ray O Cook Heating & Air?
Company Description
Ray O Cook Heating & Air is a customer-focused company based in Roseville, California, dedicated to providing top-notch heating and air services to individuals and families. With a commitment to excellence, we strive to deliver exceptional customer experiences while maintaining reliable and efficient HVAC solutions. Our team thrives on professionalism, expert knowledge, and personalized care. Join us in making a difference in the comfort and satisfaction of our community.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Sacramento, CA. In this role, the CSR will interact with customers to address inquiries, resolve complaints, and schedule service appointments. Responsibilities include managing customer communications, providing information about services, ensuring customer satisfaction, and maintaining accurate records. The ideal candidate will play a key role in delivering outstanding customer experiences and supporting the overall success of the company.
Qualifications
- Proficiency in Customer Service and Customer Support
- Experience in Customer Satisfaction and Customer Experience management
- Strong communication and interpersonal skills
- Ability to effectively handle customer inquiries and complaints with professionalism
- Organizational skills and attention to detail
- Proficiency in using customer management software is a plus
- High school diploma or equivalent required; additional certifications in customer service are an advantage
- Availability to work on-site in Sacramento, CA