What are the responsibilities and job description for the Service BDC Operator position at Ray Catena BMW of Westchester?
Service BDC Representative – Automotive Dealership
Are you friendly, positive, dependable, and great with people? Do you enjoy helping customers and working as part of a team?
If so, we’d love to hear from you!
We are looking for a motivated and customer-focused Service BDC Representative to join our dealership team. This is an important customer-facing role within our Service Department and is a great opportunity for someone who enjoys communicating with people, solving problems, and working in a fast-paced environment.
As a Service BDC Representative, you will handle inbound and outbound customer calls, assist with service-related questions, schedule and confirm appointments, and help ensure that every customer receives friendly, professional, and timely assistance.
Responsibilities
- Handle inbound and outbound customer calls in a friendly and professional manner
- Assist customers with service-related questions and appointment needs
- Schedule and confirm service appointments
- Provide customers with accurate information regarding dealership services and processes
- Update customer information and maintain accurate records of all interactions
- Assist in resolving customer questions and concerns
- Escalate complex or sensitive customer concerns to a supervisor when appropriate
- Work closely with Service Advisors, management, and other dealership departments
- Follow established processes and procedures to ensure a consistent customer experience
Qualifications
- Previous customer service, call center, or automotive BDC experience is a plus, but we are willing to train the right person
- Excellent verbal and written communication skills
- Friendly, professional phone presence
- Strong organizational and multitasking skills
- Comfortable working in a busy, fast-paced environment
- Basic computer skills and the ability to learn new systems
- Strong attention to detail and ability to follow instructions
- Dependable with a strong work ethic
- Positive attitude and team-oriented mindset
- Genuine interest in providing an excellent customer experience
- Interest in learning about vehicle maintenance and dealership service operations
- Bilingual is a plus
- High school diploma or equivalent required
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Life Insurance
- Paid Time Off and Vacation
- Opportunities for advancement
- Training and development
- Supportive team environment
Available Schedules
We currently have multiple full-time schedules available:
- Monday–Friday: 7:00 AM–4:00 PM
- Monday–Friday: 8:00 AM–5:00 PM
- Monday–Thursday: 10:00 AM–7:00 PM and Friday: 10:00 AM–6:00 PM
- Every other Saturday: 7:45 AM–4:00 PM, based on assigned schedule
We are looking for someone who is reliable, upbeat, professional, and truly enjoys helping people. Automotive experience is helpful, but attitude, communication skills, and a willingness to learn are just as important to us.
Background check and drug screening are required. Marijuana use is not an automatic disqualifier.
If you’re looking for a long-term opportunity where you can learn, grow, and become an important part of a successful dealership team, we encourage you to apply!