Medical Equipment Technical Support - Bilingual Korean

Position Summary

The Medical Equipment Technician I provides front-line support to clients by performing installation, troubleshooting, maintenance, and repair of medical and dental equipment remotely. This role ensures high levels of customer satisfaction by delivering technical solutions aligned with the company’s service standards.

Key Responsibilities

• Serve as the first point of contact for client equipment-related inquiries and service requests
• Diagnose and resolve technical issues via phone, email.
• Maintain accurate documentation of service cases, including resolutions and follow-up actions
• Escalate unresolved or critical issues to internal teams with clear documentation
• Provide basic training to clients on equipment operation and maintenance
• Monitor and track service metrics such as resolution time, customer satisfaction, and call quality
• Operate tools and testing devices to verify functionality of repaired units
• Support internal training initiatives and participate in service process improvements
• Perform other duties as assigned by management

Required Qualifications

• High School Diploma or GED required; Associate degree in IT, electronics, biomedical equipment, or related field preferred
• Technical training in medical imaging systems a plus.
• Familiarity with diagnostic software and calibration tools used in medical device servicing a plus.
• Basic networking knowledge for equipment with integrated software or remote monitoring capabilities
• Customer service training or experience.
• Excellent communication and interpersonal skills
• Ability to collaborate with cross-functional teams, including sales and customer support
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Bilingual English and Korean.
• Ability to work independently, manage multiple tasks, and adapt to changing priorities

BENEFITS

• Medical Insurance up to 100% company-sponsored
• Dental and Vision,100% company-sponsored
• Basic Life Insurance and AD&D, 100% Company sponsored
• Short-Term and Long-Term Disability Insurance, 100% company-sponsored.
• 401(k) plan with a company match up to 3%
• FSA, Health Reimbursement Arrangement, HSA with company contribution
• Generous Paid Time Off (PTO) & Paid Sick Time Off
• 10 Paid Holidays per year

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Tools provided
• Vision insurance

Application Question(s):

• Do you have experience working with medical equipment?

Language:

• Are you bilingual Korean and English? (Required)

Ability to Commute:

• Fort Lee, NJ 07024 (Required)

Work Location: In person

Salary : $50,000 - $65,000