What are the responsibilities and job description for the Guest Services position at Rawhide?
Summary:
The Guest Services Representative provides exceptional customer service to guests attending events at Rawhide Event Center. This position is responsible for creating a welcoming guest experience through ticket sales, ticket scanning, guest assistance, entry management, and general event support. Representatives serve as ambassadors for Rawhide by ensuring efficient venue operations while maintaining a safe, organized, and enjoyable environment for all guests.
Responsibilities:
Guest ServicesCustomer Experience:
- Provide friendly, professional, and courteous customer service to all guests.
- Welcome guests and assist with entry and exit throughout the venue.
- Answer questions regarding events, venue amenities, ticketing, directions, and general information.
- Resolve guest concerns or direct them to the appropriate supervisor when necessary.
- Promote positive guest experience while maintaining professionalism in high-volume environments.
TicketingAdmissions:
- Sell event tickets using computerized and/or manual ticketing systems.
- Operate handheld ticket scanners to validate guest tickets at designated entry points.
- Verify ticket authenticity and confirm event date, time, and admission eligibility.
- Communicate ticket discrepancies, fraudulent tickets, or admission concerns to supervisory staff.
- Assist with ticket inventory, record keeping, and other ticket office functions as assigned.
Event Operation:
- Manage guest flow at entrances, exits, and other designated event locations.
- Maintain orderly admission lines while ensuring efficient entry into the venue.
- Assist with crowd management and provide directions to guests during events.
- Work closely with security and event staff to promote a safe environment.
AdministrativeOperational Support:
- Maintain a clean, organized, and professional work area.
- Perform basic administrative duties, including record keeping and inventory management.
- Complete assigned event-related tasks before, during, and after events.
- Assist with venue operations as directed by management.
Salary : $18