Operations Manager - Community Program

Job Purpose

The Community Program Operations Manager plays a critical role in supporting Rawhide’s community-based services by overseeing operational, administrative, and programmatic functions. This role ensures high-quality customer service related to client scheduling and billing while driving clinical team productivity and operational efficiency. The position also supports community program development, strategic partnerships, contracted services, and financial performance. This role requires strong leadership, collaboration, and proficiency with the organization’s Electronic Health Record (EHR) system. This is a hands-on, working manager role that balances direct operational involvement with leadership and strategic oversight.

Essential Functions

• Lead and manage Administrative Specialists to optimize client scheduling, resource utilization, and client satisfaction.
• Actively oversee and support day-to-day client billing operations to ensure accuracy, timeliness, and coordination with Rawhide Accounting and third-party partners.
• Directly coordinate and track provider enrollment and credentialing activities to ensure compliance with insurance and regulatory requirements.
• Drive team productivity and performance through effective leadership, coaching, and accountability.
• Support the development and growth of community-based programs aligned with organizational goals.
• Collaborate with leadership on community outreach, visibility, and relationship-building initiatives.
• Identify, cultivate, and manage strategic partnerships and contracted services.
• Support market development efforts to expand community program participation.
• Maintain proficiency in, or complete training for, the organization’s Electronic Health Record (EHR) system.
• Support budgetary planning and financial management for Community and Outpatient operations.

Job Responsibilities

• Client Billing and Scheduling:
  • Ensure timely, high-quality customer service and best-practice billing methods are consistently followed.
  • Partner with clinical leadership to monitor and adjust scheduling processes to meet client needs and optimize resources.
• Provider Enrollment and Credentialling:
  • Coordinate between third-party support and clinicians to ensure timely credentialing and enrollment in compliance with regulatory standards.
  • Maintain documentation and records related to clinician credentials and certifications.
• Team Productivity and Development:
  • Carry out initiatives to enhance productivity and performance.
  • Participate in regular performance evaluations and provide ongoing coaching and support.
• Community Relations and Program Development:
  • Collaborate with the Rawhide Community Program team and external stakeholders to develop and implement new community programs.
  • Evaluate program effectiveness and make recommendations for improvement.
  • Maintain positive relationships with community stakeholders, including clients, partners, and local organizations.
  • Identify partnership opportunities to enhance service delivery and community impact.
  •  Manage contracts with external partners and vendors for contracted services.
  • Ensure compliance with contract terms and monitor service delivery quality.
• Market Development and Expansion:
  • Research and analyze market trends and competition to identify growth opportunities.
  • Support strategies to expand market reach and increase program participation.
• EHR Proficiency:
  • Demonstrate proficiency (with training) in the organization's Electronic Health Record (EHR) system.
  • Utilize the EHR system effectively to support operational processes and data management.
• Financial Management:
  • Support annual budget development, quarterly forecasts, and operating plans for Community operations.
  • Monitor spending to ensure alignment with approved budgets and financial goals.
• Maintain Professional and Technical Knowledge
  • Completing required trainings
  • Attending educational workshops
  • Reviewing professional publications
  • Participating in professional societies
• Maintain Staff Job Results
  • Training and coaching support staff
  • Establishing staff goals, monitoring progress, and providing feedback
  • Appraising job results
• Protects the Credibility of the Rawhide Mission
  • Complying with the Rawhide standard of conduct
  • Setting an example, in words and actions, which is consistent with the values and beliefs of Rawhide.
• Contributes to Team Effort
  • Performing other duties as directed or assigned by supervisor.

Qualifications

• Bachelor's degree in healthcare administration, business management, or a related field
• Minimum of three (3) years of experience in program management, healthcare administration, or related roles
• Strong leadership skills with experience managing teams and driving performance.
• Knowledge of healthcare billing, scheduling, and credentialing processes
• Experience in community program development, outreach, and partnership building.
• Excellent communication and relationship-building skills
• Proficiency in Microsoft Office Suite and ability to learn and use Electronic Health Record (EHR) systems.

Working Conditions

• This role may require occasional lifting, standing, and travel as needed for job-related activities.
• This role primarily operates in an office environment but may require occasional travel to community sites or partner locations.
• Flexibility to work evenings or weekends as needed for community events or meetings.

Benefit Overview:

• Competitive Pay
• Medical, Dental & Vision Insurance
• Competitive 401k plan
• 10 paid Holidays
• PTO, VTO, Wellness Day, & Floating Holiday
• 5 Weeks Paid Sabbatical Leave
• Onsite Café (New London)
• Tuition Reimbursement
• Nature Trails/Waterfront on 600 acres (New London)
• Onsite Fitness Center and Gymnasium (New London)
• Employee Assistance Program (EAP)
• Jury Duty Leave
• Bereavement Leave
• Paid Benefits for Birth or Adoption