Field Technical Supervisor

Pay: $22.00 - $26.00 per hour great benefits!

Reports to: Operations Management

Department: Technical Services

About Us:

Ravitron has been a trusted provider of quality and dependable service in the Midwest since 1992. Specializing in designing and integrating Telephone, Data, and CCTV solutions, the company delivers turnkey applications to keep businesses at the forefront of technology. Ravitron is committed to helping clients reduce costs and improve productivity. Our team of expert Sales Engineers and Field Technicians ensures optimal performance and satisfaction for every project. We invite qualified candidates who are passionate about technology and possess the necessary skills to apply for this exciting opportunity.

Role Description:

This is a full-time, on-site role for a Field Technical Supervisor, based in Benton Harbor, MI serving areas throughout Michigan and Northern Indiana. The Field Technical Supervisor will oversee the technical and operational aspects of fieldwork, manage and lead a team of technicians, provide technical support, and ensure that projects are executed to meet client expectations. This role also includes analyzing systems and processes to identify and implement improvements to enhance productivity and efficiency. Installations include, but are not limited to: IP Telephone, CCTV, Network Electronics, Audio/Video, Cabling, etc. This position comes with competitive pay with benefits, including paid holidays, vacation, retirement, and access to company vehicles.

Key Responsibilities:

• Install, test, troubleshoot, and maintain a wide range of systems, including structured cabling, security cameras, access control, telephone systems, and computer systems.
• Install, test, and service low-voltage cabling systems such as coaxial, Cat5/Cat6, and fiber optic cabling.
• Perform preventive maintenance to ensure optimal system performance and extend equipment lifespan.
• Mount, configure, and troubleshoot security camera systems.
• Complete technical installations and repairs for systems including access control, audio/visual, and intercom systems.
• Diagnose and resolve customer-reported technical issues efficiently and accurately.
• Communicate clearly with customers, providing professional explanations and practical solutions to technical questions.
• Maintain a clean, organized, and professional work environment at customer sites.
• Complete accurate and detailed service documentation for all work performed.
• Follow all safety regulations, industry standards, and company protocols to ensure a safe work environment.

Qualifications:

• Supervisory Skills and Team Management experience, with the ability to lead and motivate a team effectively
• Strong Analytical Skills, with a focus on troubleshooting and problem-solving
• You will be the face of our company to our customers, so a commitment to professionalism and excellent communication, with the ability to convey technical information clearly and build positive relationships is essential.
• Proficiency in providing Technical Support and a solid understanding of relevant systems and technologies
• Strong organizational and time management skills
• Relevant certifications or technical qualifications in a related field are highly desirable
• General VoIP experience with IP PBX and associated endpoints

Ravitron provides formal and on-the-job training, but experience with one or more of the following disciplines is expected:

• Telephone System Installation & Programming
• CCTV / Access Control System Installation
• Computer Services & Operations
• Low Voltage / Fiber Cable Installation

Requirements:

• Possess a valid driver's license and reliable transportation.
• Ability to lift and carry up to 50 lbs.
• Ability to climb up and down a ladder.
• Perform extended overhead cabling/wiring from ladders, lifts, and bucket truck.
• Ability to crawl into tight spaces for installation purposes of devices and equipment.
• Minimum of 2 years of experience in a field technician role or related industry.
• Strong understanding of electrical and/or mechanical systems.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills to build rapport with customers.
• Ability to work independently and as part of a team.A strong work ethic and a commitment to providing exceptional customer service.
• Consistently strives for attention to detail and high quality of work.

Our Culture:

At Ravitron, we value a culture of learning. Our successful technicians love to learn new technologies to keep current and shares the knowledge with customers and co-workers, creating a spirit of cooperation and fostering a "win-win" environment. We encourage Veterans to apply and understand the needs of Reservists & Guardsmen.

Benefits Include:

• Vacation Time
• Sick Time
• Medical, Dental & Vision
• 401k (Simple IRA) with company match
• Bonuses & Profit Sharing
• Paid days off for Major holidays
• Health insurance
• Dental insurance
• Vision insurance