What are the responsibilities and job description for the Valet position at Ravinia Green Country Club?
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130 country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!
The Valet is responsible for delivering exceptional professionalism and customer service by warmly welcoming members and guests upon arrival, promptly and safely parking their vehicles. Upon departure, the Valet ensures efficient service by retrieving vehicles quickly and offering a fond farewell.
Reporting Structure
- Reports to the appropriate Department Head based on the specific club structure
Day to Day
- Responsible for efficient and friendly customer service providing warm welcomes as members/guests approach the drop off area, opening the door and providing a warm welcome.
- Responsible for assisting members and guests exiting their vehicle ensuring all their needs are met and questions answered. Assist by giving directions as needed and when possible, escorting them to the location in the club they need to go to.
- Must be able to operate both manual stick-shift and automatic vehicles, while practicing safe driving and taking responsibility for the vehicles of members and guests.
- Responsible for securely maintaining keys in an efficient tracking system for ease of storage and retrieval upon departure.
- Responsible for cleaning and always maintaining the driveway and entry areas so that it is uncongested, neat and debris free.
- Responsible for assisting outside service staff and others as necessary by unloading/loading golf bags and other equipment, materials for private events, tournaments, and other functions.
Additional Duties
- Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
- Follow all company, club, and department policies, procedures, and instructions.
- Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
- Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
- Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
- Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
- Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
About You
Preferred
- High school diploma, GED, or equivalent.
- Previous valet experience in the private club industry is a plus.
- Customer service and golf experience.
- Ability to communicate and follow instructions.
Physical Requirements:
- General Activity: Frequent sitting, standing, walking, and driving
- Environmental Exposure: Occasional exposure to temperature changes, dust, fumes, or gases
- Physical Actions: Squatting, kneeling, reaching, grasping, twisting, and bending
Primary tools/equipment
- Vehicles of members and guests
Work Schedule
- Adherence to attendance requirements as outlined in the weekly schedule.
- Flexibility to work additional hours as needed to meet position deadlines.
- Availability to work on weekends and/or holidays as required.
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.
While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
- Medical, dental, and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement savings plan
- Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)
Want to learn more? Visit www.invitedbenefits.com for full details.
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the
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Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.