What are the responsibilities and job description for the Box Office Representative position at Ravinia Festival Association?
Position Title: Box Office RepresentativeDepartment: Guest ExperienceReports To: Daniel Sawyers Salary: 16.75/hr, non-exemptAt Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world. Beyond presenting outstanding performances by the world’s greatest musicians, our mission as a not-for-profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute’s collaborative and experiential artistic training programs, and more. Together, Ravinia’s initiatives serve tens of thousands of students, families, and emerging professional musicians.Position SummaryBox Office Representatives are vital members of Ravinia’s Guest Experience team and play a central role in creating memorable experiences for all who visit. As the front line of ticketing and patron interaction, this position supports all ticket-related matters while embodying Ravinia’s values and commitment to exceptional service.The ideal candidate is passionate about the arts, enjoys working with people, communicates clearly and confidently, and thrives in a fast-paced, team-oriented environment. Background in customer service, ticketing, retail, or hospitality. Experience in nonprofit arts or music organizations and diverse musical interests are a plus. Multilingual candidates are strongly encouraged to apply.Key ResponsibilitiesTicketing Operations and SalesProcess ticket sales, exchanges, donations, and will call transactions via phone and in personAssist patrons with website navigation and online ticket purchasingRetain and communicate detailed information about performances, events, and park policiesGuest Service and Patron SupportDeliver exceptional customer service with professionalism and enthusiasmListen attentively to guest questions and concerns and provide clear, accurate responsesResolve straightforward customer challenges efficiently and courteouslyProvide detailed information about Highland Park and surrounding areas, including directions, parking, and public transportationCash Handling and Financial AccuracyAccurately process multiple forms of payment (cash, check, credit card)Handle daily cash reconciliation and maintain financial accuracyAdministrative and Operational Support Perform filing, copying, and general office tasksMaintain a clean, organized shared workspaceProvide support to the Development and Guest Experience departments as neededAssist with additional duties and special projects as assignedKnowledge and Skills RequiredExcellent customer service and interpersonal skillsAbility to remain composed and positive during high-volume or challenging situationsDetail-oriented with strong data entry and proofreading skillsProficient in typing and comfortable learning new computer systems quickly (Google Workspace a plus)Reliable, punctual, and dependable Team player with the ability to work independentlyEducation and ExperienceExperience in a related position, preferably in non-profit music/arts organizationWork EnvironmentThis is a seasonal position. During the height of the summer concert season, typically June through September, the schedule will range between morning, afternoon, and late evening shifts, including most weekends and some holidays. Positions offer a schedule of 30-40 hours a week. Flexibility for fewer hours available for qualified candidates. Standard business hours are available beginning in March. Located at Ravinia Festival, Highland Park, IL.Benefits Eligible for Illinois Paid Leave plan after 90 days of employment.How to ApplyInterested candidates, please submit cover letter and resumeRavinia is an Equal Opportunity EmployerAs an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success and we strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.
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