Fitness Front Desk Associate

Set against the iconic red rocks of the Dakota Hogback near Waterton Canyon, Ravenna is home to a premier private golf course, a gorgeous collection of custom executive homes, amidst an unusually stunning backdrop. Its private gated-entry provides a peaceful, quiet, and secure environment where families can explore the beauty of the surroundings. A full calendar of social events, a world-class chef, live music, kids’ events, wine dinners, distinct holiday parties, and much more is available year-round exclusively to members. A multi-stage clubhouse project is currently underway. No expense has been spared to foster a first-class experience for members, including:

• Strength equipment from Ziva and Sports Art
• The latest cardiovascular and strength equipment and technology from TechnoGym
• Functional training equipment by Gymrax, TRX, LYFT, ViPRFIT, and more
• Innovative programming (e.g., raft-based yoga and fitness classes, yoga wall, and a staff-powered downloadable fitness app)
• Pool and 3,500 square feet of fitness center space
• And so much more than words can describe

Job Description: The Fitness Center Front Desk Associate will greet and direct members, guests, and staff as they enter the La Bella Vida (Fitness Facility) and provide control of the front door location. This position will provide assistance to member requests along with inquiries about gym operations & policies, as well as perform various administrative duties as directed by the Fitness Director.

Responsibilities: The Front Desk Associate position is responsible for the following:

• Greets each member and guest promptly, enthusiastically, and with a smile to create a friendly positive entrance into the gym
• Says "Hello" to all incoming guests and says "Goodbye" to all outgoing guests
• Provides security and control to the front door area of the facility
• Registers all guests into the gym using proper registration procedures
• Ensures that guests and appointments are directed to the appropriate person in a prompt, professional manner
• Answers the phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques
• Addresses caller's requests and/or takes appropriate messages
• Responds immediately to member requests, inquiries, and concerns
• Maintains a neat appearance and wears proper uniform attire with nametag while on duty
• Distributes towels and other materials as needed
• Processes retail and concession sales
• Attends all staff meetings as directed
• Cleans and maintains La Bella Vita area according to Company standards
• Responsible for a walk-thru of the facility every hour
• Follows proper opening and closing procedures as assigned
• Logs all maintenance concerns that are reported
• Notifies management of gym incidents that requires incident reports
• Works when scheduled and adheres to company attendance policies
• Performs other duties as directed by the Front Desk Supervisor and/or General Manager
• Maintains and generates members internally and externally with good intentions
• Presents a healthy lifestyle and fitness professionalism at all times
• Has a thorough understanding of overall club systems and operations and enforces procedures and policies
• Completes designated shift cleaning and signs off on the cleaning chart
• Maintains a professional view on all current trends and products
• Adheres strictly to monthly membership promotions and pricing
• Ensures all members and guests are helped in a prompt and professional manner.

Qualifications

• High school diploma required.
• Excellent customer service skills are required.
• Ability to communication effectively with both staff and members is critical.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task is very helpful to successfully perform duties.
• Weekend availability is a must

Compensation/Benefits:

• This position is an hourly, part-time or full time position that will be paid $15 per hour bi-weekly.
• Hourly, part-time employees are eligible for our 401(k) plan.
• The company provides all employees Paid Sick Leave, which is accrued on hours worked.

Ravenna Country Club is a 634-acre private golf and resort lifestyle community located in Waterton Canyon by the Platte River in Southwest Denver, Colorado. With only 243 total homesites planned for the community, homeowners are assured of virtually 360-degree views of the area’s many features, including Pike National Forest, the red-rock outcroppings of the Dakota Hogback, the golf course, and the Denver skyline. Members enjoy the active golf and social events calendar, evening dinners, live music, and the overall energy that The Club provides.

New Clubhouse - Ravenna’s stately Clubhouse is where the neighborhood becomes a community and members come together to celebrate the day. It’ll be a place for memorable moments both grand and sublime.

La Bella Vita Fitness Center - In Italian La Bella Vita means the good life. At Ravenna, it means an approach to wellness that includes mind, body and soul – starting with a friendly staff of professionals ready to guide you on your path to better living. In a facility that features the absolute best-of-the-best in strength and conditioning equipment and bright, airy studio spaces.