What are the responsibilities and job description for the Customer Service Representative Apparel and Promotional position at Raven Printing & Marketing?
About Us: Raven Print and Marketing is a dynamic company specializing in both apparel and promotional products. We are dedicated to providing top-notch customer service and high-quality products to our clients. Our team is passionate about helping customers find the perfect solutions for their branding and promotional needs.
Job Description: We are currently seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be responsible for assisting customers with inquiries related to both apparel and promotional products. You will play a key role in providing exceptional service, building strong client relationships, and ensuring customer satisfaction.
Responsibilities:
- Respond promptly to customer inquiries via phone or email, regarding both apparel and promotional products.
- Assist customers with product selection, customization options, pricing inquiries, and order processing.
- Coordinate with suppliers and vendors to ensure timely delivery of orders and resolve any issues that may arise.
- Provide proactive communication to customers regarding order status, shipping updates, and any potential delays.
- Handle customer complaints and concerns with professionalism and empathy, striving for a resolution that exceeds expectations.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with the sales and production teams to address customer needs and ensure a seamless experience.
Qualifications:
- Previous experience in customer service, 3 to 5 years in the apparel or promotional products industry.
- Excellent communication skills, both verbal and written, with a strong emphasis on customer service.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in computer skills and experience with CRM systems or order management software.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Passion for providing outstanding customer service and a positive attitude towards helping others.
Benefits:
- Competitive wage
- Health insurance
- Paid time off
- Employee discounts on apparel and promotional products
- Opportunities for professional development and career advancement
How to Apply: If you are excited about the opportunity to work in a dynamic environment and contribute to our team, please submit your resume, and cover letter outlining your qualifications and why you would be a great fit for this role. We look forward to reviewing your application!