Plumbing Technician

DUTIES & TASKS

The principal duties and tasks of the Service Technician are as follows:

1. Manage day-to-day repairs, installation, or maintenance on job site for associated systems or equipment as outlined in the service work order.

1. Clean, repair and service customer equipment as scheduled by the Superintendent or Service Dept Manager.

1. Prepare new or replacement units for delivery to customers.

1. Repair and maintain units that are rented or leased to clients.

1. Repair and maintain company owned equipment.

1. Complete other daily work as assigned by the Service Dept Manager.

1. Inform accurately and timely to Service Dept Manager or Superintendent any service calls/jobs that are incomplete by the end of the day including any issues or adjustments related to Service Orders.

1. Maintain work area and vehicles in a neat and clean condition. Ensure that each has been picked up at the end of each day.

1. Use provided tools and equipment with care.

1. Provide personal tools for basic Service Technician work.

1. Requisition supplies, raw materials, tools, etc. from the Shop and verify that the proper materials are delivered for installation.

1. Accurately record hours worked on each work order including any travel time between calls, and materials used for the repair. Submit completed paperwork, receipts, or other related documents in a timely and accurate manner.

1. Accurately state all work performed on work orders including any incomplete items.

1. Ensure proper billing of customers at current rates and collect customer signature before leaving job when possible.

1. Assist upon request in the collection or invoicing including handling any related customer issues.

1. Cheerfully greet and talk to customers, in person and on the phone.

1. Answer customers’ questions about equipment and repairs, including offering recommendations of equipment upgrades or additional accessory items or services offered for sale by Raven Mechanical.

1. Estimate repair work for customers or cause to be prepared an estimate by our Sales Dept.

1. Keep the Service Dept Manager or Superintendent informed as to any potential customer problems or complaints of his/her job.

1. Inform the Service Dept Manager or Superintendent as soon as possible as to what parts will be required for repairs.

1. Assist customers with information on how to operate and maintain installed equipment.

1. Submit to customer a Customer Satisfaction Survey and if collected once complete, return to Service Dept Manager or Superintendent at the end of the day.

1. Ensure that ALL paperwork (paper and electronic) is turned in promptly at the end of each day.

1. Ensure that the Service Dept Manager, Superintendent or Sales Representative knows what equipment is completed to allow him/her to contact the customer for follow up.

1. Make sure all completed products meet the quality standards. Keep rework and/or call backs to a minimum.

1. Assist field employees with technical questions about job, production and/or service issues.

1. Ensures tools are kept in good working order, processed for repairs if needed, and appropriate level of tools are available on job site while making sure excess levels of tools are not left on job or vehicles unavailable for other job sites.

1. Make sure the standard maintenance tasks for the assigned vehicles and equipment are completed on schedule. Arrange for additional maintenance and/or repairs as needed.

1. To deliver services which meet or exceed customer expectations for quality while maintaining the project budget and goals.

1. Enforce compliance with all policies and procedures.

1. Perform any other duties as necessary or assigned by the Service Dept Manager or Superintendent.

JOB REQUIREMENTS

1. Preferred Education – High school graduation or equivalent training.

1. Licensing/Registration/Certification: Required to have a valid Texas driver’s license; Required to have Journeyman Plumbing license that is issued by the Texas State Board of Plumbing Examiners.

1. Experience – Two years successful related construction field installation, or repairing role. Preferred: Three years successful construction foreman role in the specific trade of construction business.

1. Skills, knowledge and abilities – ability to work independently, supervise and work well with others in a multi-functional fast paced environment. Must be thoroughly familiar with equipment and the construction industry systems and practices.

1. Reasoning Ability – Ability to define problems, collect data, establish facts, draw valid conclusions, and find solutions. Ability to apply principles of logical thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables. Ability to manage a variety of activities simultaneously. Able to deal with a variety of problems involving human nature.

1. Language Skills – Ability to communicate and give instructions in a clear and precise style in English. Ability to read, analyze, and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints from regulatory agencies, and employees. Ability to compose standard letters with proper format, grammar, punctuation, and spelling, using all parts of speech. Ability to represent Raven Mechanical in a professional manner within the community.

1. Physical Requirements: The physical demands here are representative of those that must be met by the employee to successfully perform the essential functions of his/her job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to lift heavy objects and occasionally be in uncomfortable positions. Physical-Body Positions – Standing and/or sitting for long periods. The position occasionally requires stooping, kneeling, stretching, crouching, and lifting. Full body movement. Lifting at least 100 lbs. on a regular basis. Body Movements: Use of both hands, arms, eyes, ears, voice and legs.
2. Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The work normally performed in the construction industry, one may be exposed to high levels of noise, cold and hot temperatures and moving machinery. Work hours will vary in both schedule and length of work hours based upon demand of the work.