Quality Manager

Objective / Purpose

The primary purpose of this role is to manage, plan, and coordinate the quality control program designed to ensure continuous production/service consistent with established standards; fulfills management responsibilities in accordance with the organization’s policies and applicable laws.

Areas of Responsibility / Tasks

Leadership

• Participate in the interview process for the department.
• Plan, assign, and direct work to Quality Specialists; initiate plans to motivate workers to achieve goals through DayForce.
• Appraise performance, reward, and discipline employees.
• Resolve problems by addressing complaints with suppliers and/or customers.
• Supervise activities of workers for safety and compliance.
• Ensures accuracy and completeness of departmental activities and documents.
• Interface with other departments to ensure deadlines are achieved – organize and lead Management review with Leadership team per ISO requirements.
• Communicate Company policies and other related facility topics to direct associates.
• Develops innovative approaches to solve problems identified during quality activities.
• Other duties as assigned by the Technical Director..
  
  

Training

• Perform and record training of all direct associates.
• Schedule, conduct, and monitor facility-wide training for all associates pertaining to the direct effectiveness of the QMS.
• Liaison between warehouse operations and front office personnel, including identifying areas where additional training and reinforcement is needed among floor operators and office staff.
• Develop strong command of relevant business systems with the Quality department, including but not limited to Great Plains (ERP system), CoA system, WOW (warehouse management system), Regulatory and SDS system, and Microsoft Suite of business software applications (e.g. Excel, PowerPoint, Word, OneNote).
  
  

Quality Management

• Ensure all ISO documentation is current and adhered to. Be the liaison between external ISO auditors and the Ravago organization.
• Follow all ISO requirements; this includes but is not limited to being held responsible for completion of corrective actions (CAR), opportunities for continuous improvement (OFI), and additional reporting as necessary especially when related to damaged product, lost product, or other issues internally.
• Interpret, assess, and implement quality assurance standards while also looking for continuous improvement opportunities within the organization. Assist each department with all necessary document revisions (if needed).
• Participate as Lead Auditor; creating and updating the internal audit schedule (if needed). Perform internal process audits (if needed)
• Review customer quality agreements such as Quality Manuals, ISO/Quality Requirements, Notification of Change Policies, etc. to ensure compliance is being addressed internally.
  
  

Communication

• Assists with formulating and maintaining quality objectives complementary to corporate policies and goals.
• Organization and distribution controlled documents as it related to the Quality organization and/or ISO.
• Keep management abreast of significant issues or developments identified during quality activities and actions taken to improve the situation.
• Work collaboratively with Management and their teams to ensure that key objectives are met.
• Prepare and present statistical information to the leadership team (including but not limited to nonconformances, quality objectives, open CAR’s, open R&O’s, etc.)
• Ensure timely issuance of claims and physical processing of damage product.
• Lead monthly meetings to discuss Quality objectives and activities with other departments, reviewing any updates or changes per ISO requirements.
• Lead Management Review meetings to discuss all ISO requirements. Lead continual improvement efforts to meet ISO requirements.
• Track and report key operating and quality-related metrics and report on a regular basis (informal -monthly; formal – quarterly).
  
  

Minimum Qualifications / Education / Certifications

Education:

• Bachelor Degree – preferred.
• Minimum of 4 years of related experience in a similar role, including people management; responsibility to include the following:
• Staff planning; decision-making; facilitating process improvement; taking responsibility for subordinates’ activities; provides regular performance feedback; continually works to improve supervisory skills. Treats people with respect; works with integrity and upholds organizational values.
• Business Acumen to include the understanding of business implications of decisions. Exhibits sound and accurate judgment and makes timely decisions.
• Ability to author reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Order processing systems; Microsoft Excel, Word, and PowerPoint.
• Capable of developing project plans and communicating changes and progress.
• Demonstrated leadership capabilities; Looks for ways to improve and promote quality.
• Applicants must be authorized to work in the U.S.
  
  

Work Environment / Conditions

• Must be comfortable working in a shared space, with constant noise, with/or without the use of a private office.
• Required to perform audits in a warehouse setting near operational equipment.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• All injuries regardless of severity must be reported to your Supervisor/HR immediately.
  
  

Physical Requirements / Demands

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Repetitive motions include typing and writing.
• Walking and/or operating a golf cart.
• This role requires the ability to lift files, open filing cabinets, and bend or stand on a stool, as necessary.
  
  

IND1

Notice To Applicants

Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.