Customer Success Specialist (Inside Sales)

Rolling Meadows, IL

When it comes to intelligent kitchen equipment and digital products, the RATIONAL Group is the global market and technology leader. Now its 2,800 employees around the world need help. They need someone with brains, tenacity, and enthusiasm. Someone like you.

Summary

The Customer Success Specialist (CSS) is part of the Inside Sales team and plays a critical role in the Sales process, supporting an entire Street Sales region (5-8 Regional Sales Managers (RSM) per region). Each Inside Sales team member (CSS) focuses on conducting pre-sales activities with leads from a wide variety of channels, resulting in providing qualified leads with business potential with the Street Sales team.

Key Responsibilities

• Conduct qualification activities for new leads coming in from sources that include but are not limited to social media, trade shows, and website inquiries
• Research all leads prior to reaching out, including internet research and reviewing any existing information in our customer relationship management (CRM) system (Salesforce)
• Qualify lead prospects through phone call and email communication, adding relevant and qualifying detail in Salesforce
• Present the benefits of our cooking systems (iCombi Pro, iVario Pro, iHexagon) to each lead to identify potential equipment solutions for their business operations
• This includes conducting online regular presentations using pre-recorded videos; events are promoted via social media and on our website
• Presentations may be 1:1 or to a small group of leads
• Collaborate with our Street Sales team by:
• Conducting regional calling campaigns to support RSMs initiatives; based on recommendations from Street team and Salesforce research
• Placing qualified individuals into our RATIONAL Live in-person cooking demonstrations;
• Scheduling visits with qualified individuals on behalf of our Regional Sales Managers;
• Maintaining and updating CRM records in collaboration with other teams
• Support on general marketing department tasks as needed
  

Qualifications

• Food Industry: 5 years of kitchen experience: Chef and/or Supervising Kitchen Operation – Catering and hospitality Industry experience preferred
• Experienced with troubleshooting by phone/e-mail/Microsoft Teams or similar required
• Cold Calling experience is preferred
• Bachelor’s degree is an advantage
• CRM Experience: Salesforce preferred
  
  

Compensation

The starting salary range for this position is $60,000 - $64,000 per year, commensurate with experience and qualifications and may vary by geographical location. Compensation for this position also includes a bonus. Benefits include access to health, life, and disability insurances partially paid by the employer, paid time off, a 401(K) match, and future profit-share type earnings.

Our Benefits

• Health insurance Day 1, 401(k) Match
• Half-day Summer Fridays with up to 31 days off in each year of employment
• Company Bistro with food available free for employees
• Reimbursement for Health Club memberships, AAA, and Costco or Sam's Club
• Discounted prices on entertainment, travel, and leisure activities
• All-Company Kickoff event, company summer BBQ
• Opportunities for further internal and external development
• Opportunity for profit-sharing type of financial benefits
  
  

What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.

If you have any questions, please contact Jeff Romanek at j.romanek@rational-online.com.