Optometric Office Manager

The Office Manager oversees the daily operations of the office. A calm, warm and professional atmosphere pervades our offices, and it is the Office Manager who is largely responsible for ensuring this is carried out every day. Our office must also be managed economically with patients being seen on time for their appointments, by ensuring that doctors and staff schedules are in place and adhered to. The Office Manager is responsible for meeting productivity objectives of doctors and staff and for implementing our office policy and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Additional responsibilities maybe assigned, if deemed necessary by practice Leadership.

• Oversee the office schedules to ensure a density of scheduling for all doctors, a smooth workflow for office staff in order to maximize the efficiency of patient flow and quality of care on a daily basis.
• Ensure the Ophthalmic Technicians (Techs) are equipped to assist the doctors with thorough training and follow the protocol.
• Support calls for new appointments and for patient recalls
• Maintain adequate inventory levels of all necessary medical, optical and office supplies at all times. Ensure that all supplies are stored in a safe and organized fashion.
• Manage expenses – be prudent, initiate cost-cutting measures & avoid wasteful expenses.
• Ensure that medical records are kept up-to-date.
• Regularly review productivity and workflow with staff to make manpower adjustments as needed.
• Conduct team huddles and address patient concerns as necessary.
• Keep updated knowledge of Regulatory Compliance within healthcare industry and ensure all federal and state laws / guidelines are followed (eg OSHA, CLIA, HIPAA, FMLA).
• You are chief cheerleader in the office.
• Maintain and ensure the protocol for office opening and closing.
• Provide monthly evaluation of all equipment, IT infrastructure, cleaning, routine maintenance and repair.
• Maintain a list of all current equipment, age, warranty status, issues.
• Maintain all staff work-hours, conduct appraisals and annual evaluation for consideration of raise / promotion.
• Serve as a point of contact for all staff concerns. Investigate and assist in conflict resolution
• Respect confidentiality and privacy of staff concerns and personal information.
• Ensure current licensures for clinical staff are up-to-date.
• Ensure staff’s CEU are up-to-date.
• Ensure adherence to Employee Handbook.
• Report requests for disability, sick leave, FMLA, layoffs, furloughs.
• Follow office policy for implementing disciplinary action and termination of staff.
• Facilitate long-term relationships between practice and referral sources in the community.
• Organize “lunch and learn” lectures / seminars for our doctors with industry reps.

QUALIFICATIONS & SKILLS:

• Bachelor’s degree or equivalent in business and/or health care management.
• Experience with Google Documents, Word, EHR systems.
• Excellent interpersonal and communication skills with staff, patients, and physicians.
• Extremely high standards with a passion for excellence, integrity, and efficiency.
• Excellent management, leadership, and organizational skills.
• Excellent attention to detail.
• Ability to triage problems, intelligently delegate responsibilities, and ensure proper execution.
• Experience and knowledge in physician practice building.
• Experience in marketing and optimizing referring doctor relationships.
• Strong working knowledge of third-party insurances.
• Management experience in an optometry setting.
• Willingness to work evenings and weekends on occasion.
• Willingness to check and reply to emails within 2-3 hours in most situations.
• Maintain local contact list for all potential emergency issues – IT, plumbing, handyman, equipment, pharmacy etc.
• Manage Inventory and take yearly Stock of all company Assets – Closets, Racks, Desks, chairs, medical and non-medical equipment, medications, Work-stations, software, hardware, network equipment, phone systems, surveillance systems etc.

PREFERRED EXPERIENCE:

• Managed an optometry practice including office management, administrative, practice-building, with a staff of 3 or more.

Job Type: Full-time

Pay: $30.00 - $34.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $30 - $34