Lab Safety Service Lead

Company Summary

Our most valuable asset is the relationships we share with our employees. It is our purpose to provide a positive experience through the service and support of our team members for a healthy work-life balance. Join our growing team as a Lab Safety Certification Technician.

Company Benefits

At Rasmussen Mechanical Services & Balcon, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we provide Vacation & Holiday pay and great Benefits which includes retirement and health coverage.

Job Overview

The Lab Safety Service Lead serves as the technical and operational lead for lab safety services, providing hands-on field expertise, coordinating daily service activities, supporting sales and customer growth, and ensuring high-quality execution across all lab safety work.

This role blends technical leadership, customer engagement, scheduling coordination, and sales support. The Lead works closely with technicians, service coordinators, and sales partners to deliver compliant, efficient, and customer-focused lab safety services while supporting business development and long-term client relationships.

Key Responsibilities

Technical Leadership & Field Support

• Act as the technical lead for lab safety services, providing hands-on support, troubleshooting, and guidance in the field.
• Lead by example in certification procedures, cleanroom testing, fume hood testing, repairs, and airflow diagnostics.
• Ensure all work meets applicable standards including NSF/ANSI, USP <797>/<800>, IEST, ASHRAE, and OSHA.
• Perform jobsite audits to verify technical accuracy, safety compliance, and quality workmanship.
• Maintain calibration schedules for testing instruments and equipment.

Coordination & Scheduling

• Coordinate daily and weekly work plans in partnership with Service Coordinators.
• Assign work based on technician skill level, project priority, and customer needs.
• Coordinate manpower, vehicles, tools, materials, and testing equipment.
• Support after-hours, emergency, and out-of-town service scheduling as needed.
• Serve as a central point of coordination between technicians, warehouse/shop, and service administration.

Sales Support & Customer Growth

• Support sales and estimating efforts by providing technical input, site walk insights, and scope clarification.
• Assist with proposal development, service renewals, and identifying upsell opportunities.
• Serve as a trusted customer-facing technical resource, helping explain test results, compliance requirements, and recommended solutions.
• Identify service gaps, repeat opportunities, and long-term customer needs and communicate them to sales leadership.
• Help strengthen customer relationships through proactive communication and follow-up.

Quality Control & Documentation

• Review and approve certification reports, test data, and service documentation for accuracy and clarity.
• Ensure timely completion of service reports, certification packets, JSAs, time reporting, and compliance documentation.
• Maintain organized job files and records in accordance with RMS standards.
• Ensure job sites are left clean, organized, and professional.

Leadership & Technician Development

• Provide day-to-day guidance, coaching, and mentoring to Lab Safety Technicians.
• Support technician training, certifications, and skill development.
• Promote RMS values, safety expectations, and high customer service standards.
• Participate in performance feedback and development discussions with management.

Safety Leadership

• Ensure all work complies with RMS safety policies and OSHA requirements.
• Promote a proactive safety culture focused on hazard identification and accountability.
• Conduct jobsite safety observations and support corrective actions when needed.

Cross-Functional Collaboration

• Work closely with Service Coordinators, Sales, Project Managers, Purchasing, and Warehouse teams.
• Support coordination across RMS service divisions as needed.
• Assist with technical problem-solving and material planning.

Other Duties

• Maintain required licenses, certifications, and ongoing professional development.
• Attend required training, meetings, and manufacturer seminars.
• Perform other duties as assigned.

Education & Qualifications

• NSF certification preferred; ability to obtain certification is required.
• Two-year technical degree or equivalent hands-on technical experience.
• Strong working knowledge of lab safety systems, airflow testing, HEPA filtration, and controlled environments.

Experience

• 3–5 years of experience in lab certification, HVAC troubleshooting, cleanroom testing, or a related technical field.
• Prior lead technician or coordination experience preferred.
• Experience supporting customer conversations, estimating, or sales coordination is a plus.

Skills & Competencies

• Strong technical aptitude with hands-on problem-solving skills.
• Ability to coordinate people, schedules, and resources effectively.
• Comfortable supporting sales conversations and customer-facing discussions.
• Strong organizational skills with attention to detail and documentation quality.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with service reporting tools, spreadsheets, and documentation systems.

Physical & Mental Requirements

• Ability to climb ladders and work at elevated heights.
• Ability to lift 50 lbs. regularly and 75 lbs. occasionally.
• Ability to work in labs, cleanrooms, and controlled environments.
• Must be able to read, write, hear, and speak English clearly.
• Strong multitasking, judgment, and stress-management skills.
• Valid driver’s license and ability to pass a pre-employment drug screen.