Community Manager

Job Description

Overview:

As the Property Manager, you will utilize your leadership skills to maximize the net operating income. Your responsibilities will include implementing cost control and revenue improvement programs. You will provide training, motivation, and supervision to all staff and conduct group training sessions as necessary. Additionally, you will stay informed about our competition and the demographics of your property’s market area to maintain your product knowledge.

Responsibilities of the Property Manager:

• Manage a high quality large on-site staff through implementation of effective recruitment, training, motivation and development programs
• Direct efforts to ensure all purchasing guidelines are followed including timely entry of invoices
• Enforce resident retention and service request follow-up programs
• Implement and monitor effective lease renewal programs
• Monitor an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff
• Ensure that an adequate number of units are market-ready
• Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
• Maintain an excellent customer service relationship
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and results in high occupancy
• Effectively show, lease, and move in prospective residents
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
• Establish and implement leasing goals, while monitoring an effective lease expiration program
• Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
• Analyze operational information for impact on NOI, identify trends, and recommend appropriate strategies and adjustments
• Maximize rental income while minimizing expenses through effective planning and control
• Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Executive VP of Operations promptly. Be responsive and receptive to owners' needs, goals, and objectives
• Effectively monitor all income, including delinquencies
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
• Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner's reports to substantiate the analysis
• Participate in company training classes and meetings as required
• Communicate effectively with staff members and personnel management standards
• Communicate effectively with associates to ensure cooperation between departments and communities
• Ensure written communication to residents is professional and timely
• Communicate effectively with owners, residents, and on-site associates
• Conduct productive meetings, manages resident expectations, keeps other informed about property issues; adapts to respond to changing priorities
• Effectively perform and document appropriate associate evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
• Prepare and ensure staffing schedules are consistent with community needs
• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
• Assist and ensure all customer complaints are handled promptly and appropriately
• Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations
• Ensure that accurate submission of all corporate reporting lease and bond paperwork is accomplished timely and includes approvals as required
• Effectively understand and operate the company's various software programs and ensure staff is properly trained in the respective programs for their positions
• Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition
• Adhere to established company standards for screening applicants for residency
• Adhere to Operating Procedures
• Other tasks or duties as assigned by supervisor

Job Requirements

Qualifications:

In order to succeed in this role, the property manager must be capable of performing each essential duty effectively. The following requirements represent the necessary knowledge, skills, and abilities. Reasonable accommodations can be provided to enable individuals with disabilities to carry out the essential job functions.

Education

A high school education or equivalent is required. A college degree is suggested but not required. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all Onesite resident management software functions.

Professional Experience

The property manager should have a minimum of five years’ experience in residential property management is required. Successful candidate must possess previous experience in managing 300 units or greater.

Attendance/Travel

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Because of limited staffing, it is crucial for employees to consistently work their scheduled hours and be available to work extra hours when needed. The role may also require serving on-call as scheduled or as necessary.

Licenses/Certifications

A valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own vehicle to fulfill all of the job's functions. Successful candidate must be able to pass pre-employment drug/background testing.

Skills

The position demands exceptional skills in managing and motivating people and the ability to communicate effectively with residents, prospects, and vendors. Additionally, the position encompasses, but is not limited to, the following:

• Excellent communication skills
• Strong administrative and organizational skills
• Strong time management skills and the ability to prioritize wisely
• Strong customer service orientation
• Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
• Knowledge of on-site maintenance requirements including dealing with vendors and contractors
• Ability to close a sale

Computer Skills

• Ability to operate and understand personal computer functions and company utilized software packages (Onesite/Knock)
• Minimum of basic knowledge of computers
• Ability to use Outlook, Outlook Calendar
• Ability to use Zoom
• Ability to use Microsoft Teams
• Intermediate knowledge of MS Word and Excel
• Basic/Intermediate Internet knowledge

Learning and Development

Maintain a commitment to ongoing professional development and career growth.

Career Apparel

Associate must wear career apparel based on defined company standards.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $75,000 - $80,000