What are the responsibilities and job description for the Part-Time, Financial Coach - Raritan Valley Community College position at Raritan Valley Community College?
Under the director of the Executive Director of Enrollment Management, the Financial Coach assists prospective students in all pre-enrollment aspects of the financial aid and finance/bursar processes by providing accurate information regarding funding and payment. In addition, the Financial Coach services current and former students by providing superior customer service, Financial Aid processing, loan counseling, and payment options.
Duties & Responsibilities:
Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, loan management and financial planning; individualizes information to the particular needs and situation of the student.
Answers questions, inquiries or requests from students, regarding financial aid programs and eligibility as well as Alternative Funding Sources.
Able to evaluate and resolve student inquiries, issues, and problems and ensure that the appropriate action is taken to the satisfaction of the student.
Maintain telephone coverage during assigned shift and be available to answer inbound calls from students and internal customers.
Assist students in all aspects of the financial aid process via telephone or e-mail by delivering accurate, up-to-date information in a calm, polite, professional demeanor.
Be able to advise the student on Loan/Grant Eligibility Status and provide guidance/follow up where resolution is needed.
Be able to provide student with information on how to review the student bill and provide students with their bill via student email.
Be able to provide student with information on how to review the term bill.
Be able to provide student with information on how to navigate the Financial Aid and Finance tiles in Lion's Den.
Be able to assist the students with completing necessary Financial Aid documents by providing guidance in a calm, professional manner.
Be able to provide accurate information regarding student's Financial Aid by referencing to training materials.
Act in compliance with Federal and Institutional regulations.
Acquire, enter, edit, and update Student Data in various internal and external systems.
Attend required training sessions.
Follow all Standard Operating Procedures.
Assists the business to maintain higher enrollment conversion rates by providing exceptional customer service to our students.
Meet assigned productivity goals.
A Student Finance Coach/Advisor's breakdown of activities varies depending on the team to which he/she is assigned, the current needs of the department, and the discretion of the Executive Director of Enrollment Management.
Perform all other duties as assigned.
Job Requirements:
Associate's degree required.
1-2 years Financial Aid experience.
Strong Analytical and Critical Thinking Skills.
Strong service-oriented individuals.
Work hours vary at different times of the year. Responsible for representing the College at evening and weekend events.
Preferred Qualifications:
Bilingual - Spanish.
Bachelor's degree preferred.
Previous experience in recruitment, admissions counseling or a related area is preferred.
Additional Information:
Physical Demands:
Requires sitting, standing, bending, kneeling and/or crouching, walking, and climbing.
Looking at and utilizing dual computer monitors.
Occasionally move and lift up to 50 pounds.
Responsible for representing the College at evening and weekend events.
Salary : $30,700 - $38,900
