What are the responsibilities and job description for the Patient Engagement Liaison - Full Time - Day position at RARITAN BAY MEDICAL CENTER- OLD BRIDGE?
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Patient Engagement Liaison functions as a liaison between the patient/family and Raritan Bay Medical Center by addressing issues and concerns raised by the patient and /or family to improve patient satisfaction and create an environment for patient engagement. To perform customer relations services and comfort measures for patients seeking medical services at Raritan Bay Medical Center.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- A minimum of one year in a healthcare setting, preferably in an acute care hospital/facility.
- Demonstrates the ability to relate to people in a warm and consistently friendly manner. Teamwork orientation, commitment to customer service excellence and collaborative approach.
- Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers and interpreter.
- Excellent customer service/teamwork skills and flexibility.
- Ability to exercise tact and judgment regarding personal/confidential matters. Performs work in a professional, ethical and reliable fashion.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
Education, Knowledge, Skills and Abilities Preferred:
- Bilingual in English and Spanish OR Bilingual in English and Polish.
- Knowledge of medical terminology.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
