Sales Coordinator at Hilton Hotel

SALES COORDINATOR POSITION DESCRIPTION

POSITION SUMMARY

The Sales Coordinator at Hilton Garden Inn & Homewood Suites San Diego/Del Mar, located at 3939 Ocean Bluff Ave, San Diego, CA 92130, is responsible for supporting the hotel’s sales team by managing administrative tasks, coordinating group bookings, and ensuring seamless communication between clients and internal departments. This position plays a key role in maintaining organized sales records, preparing contracts and proposals, responding to inquiries, and providing exceptional service to prospective and existing clients. The Sales Coordinator will work closely with the Director of Sales and Sales Managers to maximize revenue and enhance guest satisfaction at this dual-branded hotel in the Del Mar area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the sales team in managing group reservations, preparing proposals, and drafting contracts.
• Respond to client inquiries and provide information regarding rates, availability, and event space.
• Coordinate site visits and property tours for potential clients.
• Maintain and update sales databases, reports, and tracking systems.
• Communicate effectively with the front desk, catering, and operations teams to ensure a seamless guest experience.
• Process and follow up on sales leads, ensuring timely responses and documentation.
• Support the execution of sales events, trade shows, and networking opportunities.
• Assist in creating promotional materials, sales presentations, and email campaigns.
• Monitor and manage room block reservations and event details for group bookings.
• Perform general administrative duties, including scheduling meetings, handling correspondence, and organizing files.

REQUIRED SKILLS AND ABILITIES

• Previous hotel sales, administrative, or customer service experience preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with hotel sales software (e.g., Delphi, Opera, or similar) is a plus.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong interpersonal skills with a customer-focused mindset.
• High level of professionalism and ability to maintain confidentiality.

LANGUAGE SKILLS

• Fluency in English is required.
• Bilingual (English/Spanish) strongly preferred to effectively communicate with a diverse clientele and hotel staff.
• Ability to draft professional emails, contracts, and proposals in English.
• Strong verbal communication skills to assist international guests and clients.

EXPERIENCE AND/OR EDUCATION

• Previous hotel sales, administrative, or customer service experience preferred.
• Bachelor's degree in hospitality, business, or a related field is a plus.
• Experience in a hotel or hospitality setting is strongly preferred.

BENEFITS

• Health, dental, and vision insurance
• 401(k)
• Generous Paid time off (PTO) and 6 holidays
• Hilton Employee discounts on hotel stays all over the world and dining
• Career development and growth opportunities
• Collaborative and supportive work environment