What are the responsibilities and job description for the WORKPLACE GUEST EXPERIENCE SUPERVISOR position at Rapport?
Salary: $28/Hr-$29/HrOther Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job SummaryEmbark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members.Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.Job responsibilities ·Supporting the Lobby Manager and ensuring that every guest is greeted with enthusiasm and has a memorable experience.·Welcome members and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging.·Transform arrivals into unforgettable experiences by extending personalized club amenities, tailoring each interaction to reflect the unique preferences of our esteemed members.·Seamlessly guide members through the check-in and check-out process, serving as a gracious escort to their destination, leaving lasting impressions at every turn.·Comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations.·Uphold the highest standards of access management, orchestrating the badge process with attention to detail, in alignment with our reputation. ·Provide essential technical support, serving as the first line of assistance for lobby technology needs, empowering our team to excel in their roles.·Supporting Manager with weekly schedule and managing daily tasks to ensure proper coverage in all desks.·Responsible for supporting team members with day-to-day inquiries.·Responsible for training new hires on check-in process.·Responsible for being knowledgeable with prism. ·Responsible for monitoring rest breaks and lunch breaks.·Responsible for supporting Lobby Manager with Timesheets.·Supporting Lobby Manager with keeping the team up to standards.·Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communication.·Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.·Adapt to the business demands and support morning and evening schedules. ·Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.·This is a standing position. Qualifications include:·A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge role. ·The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. ·Excellent listening and oral communication skills. ·Basic computer skills and knowledge of office technology / equipment. ·Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. ·Meeting and Event planning experience preferred. ·Discreet, ethical and committed to maintaining a high degree of confidentiality. ·A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain. ·Two to three years’ experience in a client service / front of the house position within a hospitality or corporate environment.Apply to Rapport today!Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USAClick here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace.Associates in Rapport are offered many fantastic benefits.Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits informationReq ID: 1473434Rapport a specialized division of FLIK Hospitality Group
Salary : $28 - $29
