What are the responsibilities and job description for the SPECIALTY SERVICES AMBASSADOR position at Rapport?
Salary: $24 - $25 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
Supports several different aspects of studio operations while maintaining a welcoming and professional atmosphere for all guests, producers, and staff members. This role will include a variety of individual and team responsibilities throughout the welcome desk and coffee bars. Will make and serve coffee/espresso drinks and related food and beverage items. Handles food according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous manner while supporting welcome desk and studio needs.
Key Responsibilities:
- Prepares espresso orders for customers using standard measures and recipes.
- Enters orders accurately into POS device
- Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
- Ensures proper presentation, portion control and maintenance of accurate serving temperatures; follows HACCP standards.
- Maintains sanitation and orderliness of all equipment, supplies and utensils.
- Ensures proper food preparation by following prescribed production standards.
- Keeps display equipment clean and free of debris during meal service.
- Cleans equipment and workstation thoroughly before leaving the area for other assignments.
- Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
- Serves customers quickly and efficiently and prevents delays in serving lines.
- Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
- Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.
- Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard.
- Cross train reception desk functions and support with meal breaks, escorting and other responsibilities within the scope
- Learn and speak knowledgeably about the studio, building, transportation, hotels, local restaurants, and other points of interest.
- Respond to inquiries from guests and staff, anticipate their needs, and follow up to make sure satisfaction is achieved.
- Conduct daily walkthrough of floor to ensure all studios, pantry areas, and café space are reset and stocked for day of and following day operations
Key Competencies:
- A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
- The ability to work under pressure, prioritizing tasks and juggling multiple requests simultaneously, while interacting with guests in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills.
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.
- A consistently professional approach, with a mentality to take ownership and responsibility within and outside one’s job domain.
- Flexible and adaptable.
- Previous coffee services experience required
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1543072
Rapport a specialized division of FLIK Hospitality Group
Salary : $24 - $25