What are the responsibilities and job description for the ASSISTANT GENERAL MANAGER position at Rapport?
Salary: $100,000/Yr-$110,000/YrOther Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job SummaryThe Assistant General Manager (AGM) plays a vital leadership role in ensuring operational excellence across multiple departments, with a strong focus on reception services, hospitality, team coordination, payroll oversight, events management, catering & pantry services, budgeting, and staff engagement. This role supports the General Manager in driving guest and client satisfaction, team efficiency, and financial performance. Key Responsibilities:Guest Services & Food & Beverage Management•Supervise and oversee the hospitality team to ensure a warm, professional, and efficient guest experience.•Implement and monitor service standards and SOPs to ensure all client standards and expectations are met.•Manage scheduling, training, and front desk support to ensure coverage is fulfilled for each shift.•Ensure alignment with brand standards in service delivery, cleanliness, and comfort.•Assist GM with all recruitment opportunities such as job postings, resume review, interview scheduling, training and onboarding. Supervise and oversee the hospitality team to ensure a warm, professional, and efficient guest experience.•Implement and monitor service standards and SOPs to ensure all client standards and expectations are met.•Manage scheduling, training, and front desk support to ensure coverage is fulfilled for each shift.•Ensure alignment with brand standards in service delivery, cleanliness, and comfort.•Assist GM with all recruitment opportunities such as job postings, resume review, interview scheduling, training and onboarding.•Maintain and organize designated pantry areas. Perform quality checks throughout the day to ensure all fruit and perishables are fresh, pantries are stocked and replenished to brand standard.•Brings innovation into current pantries and focuses on marketing special promotions within employee pantries.•Works closely with pantry team to ensure all client expectations are met•Ensures compliance with proper sanitation and cleaning standards•Operates within the budget and identifies new ways to improve the business•Managing and maintaining strong vendor relationships•Follow client expectations and communicate with manager on any pantry requests or needs.•Trouble shoot any issues and reach out to technicians if service is necessary. Payroll & Administrative Oversight•Work closely with GM to oversee payroll processing and timekeeping systems. •Monitor staffing levels and labor costs to optimize efficiency and budget adherence.•Review and pay all invoices for pantry program, ensure all invoices are paid on time and send monthly invoices to client. Events Management•Lead planning and execution of external events (conferences, client functions, team events, etc.).•Coordinate with GM, vendors, stakeholders, and clients to ensure seamless event delivery.Budgeting and Financial Monitoring•Assist in developing departmental budgets and monitor ongoing expenses.•Generate monthly reports and forecasts to support financial planning in concur.•Identify cost-saving opportunities without compromising service quality. Team Development & Culture•Foster a positive and inclusive team culture through coaching, mentoring, and team-building initiatives.•Conduct regular staff meetings and trainings to ensure engagement and alignment.•Coordinate training initiatives through Compass OMS to provide hospitality team with the tools and skills they need to be successful.Key Qualifications:•Bachelor’s degree in hospitality management, Business Administration, or related field.•5 years of experience in hospitality or operations management, including team supervision.•Strong knowledge of payroll systems and budget management: building forecasts, managing spending and creating expense reports.•Proven ability to manage multiple priorities with strong organizational and communication skills.•Experience in event coordination and vendor management.•Familiarity with hospitality or office management software: EMS reservation system; Concur.•Ability to lead with empathy and accountability in a fast-paced environment.Apply to Rapport today!Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USAClick here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace.Associates in Rapport are offered many fantastic benefits.Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits informationReq ID: 1482059Rapport a specialized division of FLIK Hospitality Group
Salary : $100,000 - $110,000
