What are the responsibilities and job description for the Endpoint Manager position at Rapport Talents, a Primo Talents Company?
The Endpoint Lead oversees the management, optimization, and security of mobile devices, desktops, and enterprise printing across a multi-platform environment. This role blends strong endpoint engineering expertise with Generative AI capabilities to drive automation, reliability, and operational efficiency. The position reports to the Senior Manager – Compute Device Engineering, Compliance & Global Collaboration and partners closely with Cloud Engineering & Software Development Support teams.
Responsibilities:
- Manage mobile devices and applications through Intune and SOTI.
- Lead device refresh cycles, OS testing, and beta programs.
- Oversee app/data protection, licensing, and compliance.
- Implement AI-driven automation, insights, and analytics to improve MDM processes.
- Define standards for Windows, Linux, iOS, browsers, group policies, and hardware.
- Implement Modern OUs and LAPS.
- Manage model changes, image updates, and device compliance.
- Use AI to automate and enhance device lifecycle workflows.
- Partner with carriers to control costs and resolve billing issues.
- Identify zero-usage lines and manage corporate phone standards.
- Automate telecom workflows and support contract discussions.
- Oversee Windows (SCCM Intune) and Mac (Jamf) management.
- Maintain hardware/software inventory and oversee firmware/driver updates.
- Manage image creation, Autopilot provisioning, and software deployment.
- Drive automation and integrate AI into endpoint operations.
- Support secure printing across offices using Canon MFDs.
- Manage R&D print workflows, warehouse printers, and RightFax migrations.
- Handle vendor coordination, billing, and printer refreshes.
Qualifications:
- Bachelor’s in IT/Computer Science; Master’s preferred.
- 5 years of IT management focused on compute devices.
- Hands-on experience with SCCM, Intune, Jamf, and enterprise printing.
- Experience with Generative AI for automation and insights.
- Strong communication, problem-solving, and multi-project management skills.
- Knowledge of ITIL a plus; scripting/automation experience preferred.
- CompTIA Mobility is a plus
- Microsoft Modern Desktop Administrator Associate is a plus