What are the responsibilities and job description for the SR. MEETING & EVENTS COORDINATOR - WASHINGTON, DC position at Rapport Guest Services?
Rapport
Position Title: SR. MEETING & EVENTS COORDINATOR - WASHINGTON, DC
Salary: $33/hr. - $36/hr.
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Meeting and Events Team will be efficient, professional and deliver white glove service to all guests at all times. Service delivery may include but not limited to warmly greeting all arriving guests, providing a fond farewell, professionally answering all incoming calls, promptly and accurately executing requests, providing local information or directions, providing transportation support when requested, maintains proficiency in the reservation tool and processes reservations, is knowledgeable of all VIPS's, catering offerings and events of the day.
Key Responsibilities:
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates In Rapport Are Offered Many Fantastic Benefits.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1535094
Rapport a specialized division of FLIK Hospitality Group
Position Title: SR. MEETING & EVENTS COORDINATOR - WASHINGTON, DC
Salary: $33/hr. - $36/hr.
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Meeting and Events Team will be efficient, professional and deliver white glove service to all guests at all times. Service delivery may include but not limited to warmly greeting all arriving guests, providing a fond farewell, professionally answering all incoming calls, promptly and accurately executing requests, providing local information or directions, providing transportation support when requested, maintains proficiency in the reservation tool and processes reservations, is knowledgeable of all VIPS's, catering offerings and events of the day.
Key Responsibilities:
- Greet clients upon reception to direct them to scheduled meeting room.
- Manage and coordinate executive and departmental programs to execute successful meetings and conferences.
- Anticipate project needs, prioritize work, meet deadlines with little supervision, and ability to work evenings.
- Weekly and daily Outlook communication with clients to confirm all attendee counts and requests are satisfactory to their needs.
- Serve as liaison with Audio Visual service, catering services, room setup and any outside vendors on event-related matters.
- Phone reception with clients for any changes or conflicts with specific requests they ask to be provided.
- Sustaining prominent professionalism to change, resolve, or improve reservation requests by the client.
- Daily walk through prior to scheduled meetings to confirm Audio/Visual equipment, catering, and room setup are successfully attained.
- Assist in shipping and receiving duties as necessary.
- Overlook conference reservations, cancellations, no shows and holding requests through scheduling software.
- Schedule and participate in event walkthroughs with the clients and hosts
- Be knowledgeable of conference center event spaces and event procedures
- Prepare event floorplans at request
- Facilitate weekly coordination meetings with contacts from the facilities, audio visual and security teams. Be able to communicate event details through appropriate business lines.
- Prepare weekly reports for facilities/porters to ensure spaces are configured accordingly.
- Update SOPs and other Conference Center documents when required.
- Assist with Meet and Greet service for high profile guests and clients when needed
- Assist with Reserve Space and booking conference rooms for clients
- Flexible to work early morning, nights and weekends upon request
- Other duties as assigned
- A high school graduate, with some college preferred
- Two to three years’ experience in a meeting / event coordination within a hospitality or corporate environment
- Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously
- Comfortable interacting with visitors in a public environment
- Basic computer skills and knowledge of office technology / equipment.
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates In Rapport Are Offered Many Fantastic Benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1535094
Rapport a specialized division of FLIK Hospitality Group
Salary : $33 - $36