What are the responsibilities and job description for the RECEPTIONIST position at Rapport Guest Services?
Rapport
Salary: $31 - $33.65 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Client Center Receptionist is responsible for creating a warm, welcoming, and professional atmosphere while interacting daily with VIP clients and the executive suite. This role serves as the first point of contact for all guests and is responsible for greeting, escorting, and accommodating client needs during their time in the Client Center.
The Client Center Receptionist supports the executive suite and client meetings and events, working closely with the reservations and planning teams. This highly client-focused role requires refined communication skills, a white-glove service approach, and exceptional organizational and problem-solving abilities.
All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.
Key Responsibilities:
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates In Rapport Are Offered Many Fantastic Benefits.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1528991
Rapport a specialized division of FLIK Hospitality Group
Salary: $31 - $33.65 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Client Center Receptionist is responsible for creating a warm, welcoming, and professional atmosphere while interacting daily with VIP clients and the executive suite. This role serves as the first point of contact for all guests and is responsible for greeting, escorting, and accommodating client needs during their time in the Client Center.
The Client Center Receptionist supports the executive suite and client meetings and events, working closely with the reservations and planning teams. This highly client-focused role requires refined communication skills, a white-glove service approach, and exceptional organizational and problem-solving abilities.
All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.
Key Responsibilities:
- Deliver a high-touch, luxury hospitality client experience
- Greet and escort guests with genuine warmth, ensuring they feel comfortable and well cared for while in the Client Center
- Manage the Client Center reception desk as a central resource for all guests
- Memorize VIP visitor names and photos to provide a personalized greeting and experience
- Create VIP visitor reports to prepare for upcoming visits, working closely with the lobby team
- Answer telephones in a friendly and professional manner, accurately taking messages and appropriately handling or referring inquiries
- Implement established security policies and Client Center procedures related to arriving and departing visitors, contractors, and deliveries
- Manage all Client Center activity within the reservations system
- Conduct tours of the Client Center for prospective guests
- Book pop-up or same-day meetings, audiovisual services, catering, and special requests
- Assist with pre-registering guests for meetings and events
- Serve as a hospitality resource by providing wayfinding, amenities, and organizational information
- Communicate guest and meeting requests effectively to appropriate teams
- Maintain thorough knowledge of emergency procedures
- Adhere to the Client Center’s signature hospitality appearance and standards
- Conduct walkthroughs to ensure a clean and organized environment
- Troubleshoot guest and team member requests, including resolving meeting conflicts
- Understand company culture and policies and procedures
- Submit daily reports to appropriate stakeholders
- Conduct room checks prior to simple bookings
- Work closely with planning and reservations teams
- Attend daily operational meetings
- Maintain flexible availability including evenings and weekends
- Strong understanding of luxury hospitality and client service excellence
- Excellent organizational and multitasking skills
- Strong attention to detail and follow-through
- Basic meeting planning skills
- Strategic, solution-oriented thinking
- Excellent written and verbal communication skills
- Strong computer proficiency and knowledge of office technology
- Working knowledge of reservations systems
- Ability to perform calmly in a fast-paced environment
- Dependable, ethical, and committed to confidentiality
- Collaborative team player with professional demeanor
- 2–4 years of experience in conference services or event coordination
- Working knowledge of audiovisual and catering services
- Degree in Hospitality Management preferred
- Second-language proficiency is a plus
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates In Rapport Are Offered Many Fantastic Benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1528991
Rapport a specialized division of FLIK Hospitality Group
Salary : $31 - $34