What are the responsibilities and job description for the Client Partner position at RapidScale?
Company Description RapidScale is a leading provider of secure, scalable cloud solutions, offering managed, professional, and advisory services across private, public, and hybrid environments. The company focuses on delivering business outcomes through cyber-resilient architectures and data-driven AI capabilities. As an Elite Broadcom VMware partner and Premier partner with AWS, Microsoft Azure Expert MSP, and certified Google Cloud Partner status, RapidScale helps clients optimize, modernize, and manage complex cloud workloads. With over 2,000 managed cloud clients, more than 1,000 public cloud migrations, and FinOps expertise that typically reduces cloud costs by 15–30%, RapidScale supports global deployments in certified, highly redundant data centers. The organization is committed to helping businesses stay innovative, relevant, and competitive through tailored cloud strategies and hands-on execution.
Role Description The Client Partner is a full-time, remote role responsible for owning strategic client relationships and driving long-term value across RapidScale’s cloud portfolio. In this role, the Client Partner collaborates closely with enterprise customers to understand their business objectives, translate those into cloud and managed services solutions, and ensure successful delivery and adoption. Day-to-day tasks include leading account planning, coordinating cross-functional teams, overseeing project execution, and identifying opportunities for expansion and optimization. The Client Partner also provides consultative guidance on cloud strategy and FinOps, prepares proposals and presentations, negotiates renewals and upsell opportunities, and monitors client satisfaction and performance metrics. This role requires proactive communication, frequent virtual meetings with stakeholders, and careful documentation of account activities in CRM and related systems.
Qualifications
- Candidates should possess strong Account Management skills, including relationship building, strategic planning, and retention of enterprise clients.
- Candidates should possess Consulting and Management Consulting skills to analyze business needs, advise on cloud strategies, and guide clients through transformation initiatives.
- Candidates should possess Sales skills focused on solution-based selling, opportunity identification, pipeline management, and negotiation of complex deals.
- Candidates should possess Project Management skills to coordinate cross-functional teams, manage timelines and deliverables, and ensure successful implementation of client solutions.
- Experience with cloud technologies (e.g., AWS, Azure, Google Cloud) and managed services, including hybrid and multi-cloud environments, is highly beneficial.
- Strong analytical, problem-solving, and communication skills, with the ability to present technical and business concepts to diverse stakeholders.
- Proven experience working with enterprise or mid-market clients in technology, cloud, or IT services; background in FinOps, cybersecurity, or infrastructure modernization is a plus.
- Bachelor’s degree in Business, Information Technology, or a related field, or equivalent practical experience.
- Ability