What are the responsibilities and job description for the SYSTEMS NETWORK ENGINEER / CLIENT OPERATIONS MANAGER position at Rapid Technology Solutions?
SYSTEMS NETWORK ENGINEER / CLIENT OPERATIONS MANAGER
Position Overview
The Systems Engineer / Client Operations Manager is a leadership role responsible for overseeing both technical engineering initiatives and client-facing support operations at Rapid Technology Solutions (RTS). This position manages the day-to-day activities of engineers and helpdesk staff, ensuring seamless service delivery, effective project execution, and high client satisfaction.
Working within the TechOps WorkGroup, this role reports directly to the Support Manager while maintaining close collaboration with senior technical leadership. The Systems Engineer / Client Operations Manager serves as the bridge between technical teams and client operations, balancing hands-on technical expertise with strong leadership, operational management, and client communication skills.
Technical Requirements
- Maintain one or more certifications such as CompTIA (Security , Network , Server ), Microsoft certifications, Fortinet, Mikrotik or equivalent.
- Strong background in virtualization technologies across multiple hypervisor platforms.
- Advanced networking expertise including configuration and troubleshooting with Fortinet, Mikrotik, Meraki, Ubiquiti, and TP-Link Omada.
- Ability to configure and manage networking protocols: VPNs, DHCP, DNS, VLANs, routing, SD-WAN, and remote orchestration.
- Proficiency in Microsoft 365 administration, including Intune, Teams, Exchange Online, and SharePoint.
- In-depth Windows Server knowledge covering Active Directory, DNS, Azure AD Connect, and Remote Desktop/VDI.
- Hardware management experience with tools such as iDRAC, IPMI, and related technologies.
- Experience with enterprise backup solutions such as Veeam.
- Familiarity with ticketing and documentation systems such as ConnectWise PSA and ITGlue.
Key Responsibilities
- Lead, mentor, and manage engineers and helpdesk staff to ensure efficient service delivery.
- Provide advanced systems support, triage failures, and oversee escalated technical issues.
- Manage the installation, configuration, and maintenance of client systems.
- Coordinate technology implementations, conduct regular technology reviews, and oversee R&D initiatives.
- Ensure accurate documentation of technical processes, billing information, and client records.
- Oversee and participate in projects, routine maintenance tasks, and client training initiatives.
- Foster strong interdepartmental communication within TechOps to improve collaboration.
- Act as the escalation point for complex client hardware/software system issues beyond Tier II.
Success Factors
- Strong leadership skills with the ability to guide technical teams and client operations effectively.
- Proficiency in diagnosing and resolving complex technology issues with urgency.
- Commitment to precise documentation and adherence to established processes.
- Ability to accurately track, measure, and report on support operations.
- Forward-thinking mindset with a focus on suggesting and implementing improvements that enhance the client experience.
- Dedication to continuous learning and maintaining current knowledge of emerging technologies.
Required Experience & Skills
- HS Diploma, GED, or Technical Degree
- 5 Years Technical Experience (Including Academic Experience)
- Advanced Training Certifications (Comptia, Microsoft, etc.)
- Knowledge of systems software, applications, hardware, networking, and security
- Technology or Data Analysis Experience
- Problem-solving and critical thinking abilities
- Strong communication skills
- Networking MUST be a strong suite
Physical Requirements
- Lifting 25 lbs solo, 50 lbs with assistance
- Operating computers for extended periods
- Standing for extended periods
- Working in non-climate controlled areas
Compensation
- Full-time position: $90,000 per year
- Standard RTS benefits package for full-time employees
- Advancement opportunities as company grows
Rapid TS, LLC is an equal opportunity employer.
Must be local candidate to the Tampa Bay area. This is a hybrid position where candidate will work remotely, in-office and client on-site.
Salary : $90,000