Courier Dispatcher | Full-Time, On-Site - California

Courier Dispatcher | Logistics & Client Services

Full-Time | In-Office (On-Site Required) | Los Angeles, CA, 90048
This is a full-time, in-office position. Candidates must be able to work on-site at our facility for every scheduled shift - this role is not eligible for remote or hybrid work.

Days: Mon- Thur & Sat

Days off: Fri & Sun

Start Time: 3:00 PM

End Time: 11:30 PM

Start location: Los Angeles, CA 90048

About Rapid Medical

Rapid Medical is a tech-forward logistics partner for labs, clinics, and health systems - operating across 28 states and managing thousands of daily stops that keep healthcare running.

The Role

As a Dispatcher, you're the person clients call when something's time-sensitive, the person drivers rely on when the unexpected happens, and the connective tissue that keeps deliveries moving on time, every time.

You'll manage real-time dispatch for a fleet of 1099 (contractor) drivers delivering to our client sites - assigning routes, monitoring performance, solving problems on the fly, and keeping drivers and clients aligned throughout the day. This is a fast-paced, high-volume, last-mile environment, and we're looking for people who've operated in one before.

What You'll Own

Dispatch & Route Coordination

• Assign and adjust routes in real time to keep pace with high daily delivery volume
• Monitor real-time conditions - including traffic, weather, and capacity - and make adjustments as needed to maintain service levels
• Coordinate driver assignments, manage available capacity, and ensure the right resources are positioned to support daily operations
• Track performance against delivery windows and service-level targets, and escalate risk early

Client & Driver Support

• Serve as a point of contact for the client account - fielding scheduling requests, answering questions, and handling escalations with professionalism and urgency
• Support drivers via our mobile platform, serving as a calm, reliable resource in high-pressure moments
• Identify and flag service issues before they become problems - you anticipate, not just react

Operational Problem Solving

• Own incident response: missed pickups, vehicle issues, time-sensitive reroutes - you find a path forward quickly
• Document issues, resolution steps, and patterns to help us continuously improve operations

Compliance & Quality

• Audit driver documentation - chain-of-custody, temperature logs - and escalate non-compliance issues immediately
• Uphold the operational standards our clients trust us to maintain

Who We're Looking For

We're specifically looking for people who've dispatched in a high-volume, time-sensitive delivery environment before - you know what it feels like when the board is full and the clock is moving, and you thrive there anyway.

• 2 years of dispatch or route coordination experience in transportation, courier, or last-mile delivery logistics - experience dispatching for Amazon DSP, UPS, FedEx, or a similar high-volume delivery operation is a strong plus
• Comfortable with high volume - you've managed a large number of routes, drivers, or stops at once and know how to keep things moving without losing accuracy
• Calm and composed under pressure - fast-moving operations with real stakes don't rattle you; they energize you
• Skilled multitasker - you juggle client calls, driver check-ins, and dispatch adjustments simultaneously without losing your footing
• Professional communicator, written and verbal - you adapt your tone from a concerned client to a stressed driver without missing a beat
• Comfortable with technology - you pick up new dispatch and routing platforms quickly and use them to your advantage
• Able to work the required on-site schedule - this is an in-office role, and reliable attendance for every scheduled shift is essential
• Able to reliably commute - to our Los Angeles, CA office for every scheduled shift
• Bilingual - a plus, not required (Spanish/English)

What We Offer

Compensation & Benefits

• Competitive salary
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Paid time off, sick leave

Growth & Impact

• Direct exposure to operations, technology, and a brand-new client account from day one
• Clear advancement path - we promote from within and reward ownership
• The chance to be part of something that genuinely improves how healthcare works

Ready to make an impact? We'd love to talk.

Rapid Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment is contingent upon successful completion of applicable background checks and compliance with company policies.

Salary : $50,000 - $60,000