Infrastructure Production Support Analyst

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
  
  
  

Infrastructure Production Support Analyst

Plano TX

Onsite Role

Job Overview:

We are looking for a hands-on Infrastructure & Production Support Analyst with strong experience supporting enterprise applications and backend infrastructure. The ideal candidate will have expertise in job scheduling, data pipelines, system monitoring, and cross-platform support across Windows and Linux environments, with strong exposure to observability tools.

Key Responsibilities:

• Provide L2/L3 production and infrastructure support for critical business applications and data workflows.
• Monitor and manage batch jobs and workflows using AutoSys, ensuring timely execution and issue resolution.
• Support ETL processes and troubleshoot failures in Informatica workflows and data pipelines.
• Perform real-time monitoring and alerting using Splunk and Grafana.
• Analyze logs, system alerts, and performance metrics to quickly identify and resolve production issues.
• Work on Windows and Linux server environments for application support, patching coordination, and system health checks.
• Perform incident management, problem management, and root cause analysis (RCA) for recurring issues.
• Coordinate with infrastructure, database, and application teams for issue resolution and deployments.
• Support release activities, job scheduling changes, and environment validations across multiple environments (Dev, QA, Prod).
• Maintain and enhance monitoring dashboards, alerts, and operational documentation.