Crisis Advocacy Supervisor

Sollera is currently hiring for Full-Time Crisis Advocacy Supervisor to join our team!

Are you ready to make an impact, lead a team & change lives? If that sounds like you we want you to join our team!

Join Sollera as a Crisis Advocacy Supervisor and help lead a dedicated team providing critical advocacy and crisis intervention services to survivors of sexual and domestic violence. This is an opportunity to combine your leadership skills, advocacy experience, and passion for supporting others in a role that truly matters.

TITLE: Crisis Advocacy Supervisor

DEPARTMENT: Program Services

STATUS: Exempt

REPORTS TO: Director of Program Services

PURPOSE

The purpose of the Crisis Advocacy Supervisor position is to ensure the provision of direct services to clients in a manner consistent with a crisis center mission.

MAJOR ACCOUNTABILITIES

1. PROGRAM COORDINATION: Coordinates, refines and evaluates the advocacy and outreach services provided to clients.

2. ADVOCACY: Ensures and provides direct crisis intervention for victims of sexual and domestic violence.

3. MANAGEMENT AND SUPERVISION: Ensures the provision of advocacy services to clients through hiring and retention of qualified staff.

4. COMMUNITY RELATIONS: Fosters community relationships that strengthen the organization’s ability to serve victims of sexual abuse and domestic violence.

5. LEADERSHIP AND SUPERVISION: Ensures effective leadership of advocacy through the hiring and retention of qualified staff.

QUALIFICATIONS

• BA degree in criminal justice, social work or related field, or equivalent experience; Master’s degree preferred
• Minimum of five years of experience working with victims of sexual abuse and domestic violence, including social justice counseling, trauma and addictions and profiling resources to survivors
• Minimum of three years of supervisory experience in the field
• Demonstrated knowledge of and experience with social justice issues, particularly battering, and violence against women and children

KNOWLEDGE, SKILLS AND ABILITIES

• Extensive understanding of the dynamics and impact of sexual and domestic violence
• Demonstrated ability to collaborate
• Demonstrated ability to effectively manage people and teams
• Experience in planning, goal setting, evaluation and problem solving
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Self-motivated and organized, able to manage multiple tasks
• Customer service oriented
• Proficiency in Microsoft Office application

DIRECT REPORTS Reporting to the Crisis Advocacy Supervisor is the position of Community Advocate.

RESPONSIBILITIES:

PROGRAM COORDINATION: Coordinates, refines, and evaluates the advocacy and outreach services

• provided to clients
• Ensures the delivery of Advocacy program services within the organization
• Conducts ongoing evaluation of Advocacy program, inviting feedback from the team and staff,
• seeking opportunities to acknowledge successes and make improvements or future delivery of service
• Collaborates with Integrated Advocacy Supervisor and On-Call Advocacy Supervisor to ensure
• timely and effective communication and service delivery between advocacy staff Establishes and adheres to effective policies for all components of the department

ADVOCACY: Ensures and provides direct crisis intervention and trauma- based case management for victims of sexual and domestic violence.

• Ensures immediate support to clients in-person, on the crisis hotline, and at hospitals and emergency departments
• Provides victims with information about their rights and options to promote informed decision making
• Provides information, resources, and referrals for continuum of care
• Advocates for clients and serves as a liaison between client(s) and community partners
• Provides information regarding protection orders and the criminal justice process

COMMUNITY RELATIONS: Fosters collaborative relationships that strengthen the organization’s ability to service victims of sexual abuse, domestic violence and human trafficking.

• Provides public education, consultation and training with other agencies regarding sexual and domestic violence
• Facilitates County Task Force multi-disciplinary committees as they relate to victims of personal crimes
• Represents Sollera at appropriate events, and on committees, boards and task forces Builds and maintains working relationships with collaborating partners

MANAGEMENT: Ensures the provision of advocacy and outreach services to clients through hiring and retention of qualified staff.

• Hires qualified clinical staff to meet the departments needs and standards
• Orients and trains staff according to organizational/department processes, ensuring that all team members understand their relationship to the whole
• Fosters teamwork
• Maintains effective, ongoing communication with staff regarding client needs and concerns
• Provides supportive coaching on a regular basis to promote individual and team success
• Identifies opportunities for skill development and job enhancement
• Seeks opportunities to build employee morale and individual motivation
• Participates in consultation and training of staff regarding sexual and domestic violence
• Monitors danger assessments, tracking and reporting result

LEADERSHIP AND SUPERVISION: Ensure effective leadership of advocacy through the hiring and retention of qualified staff.

• Hires qualified advocacy staff to meet the departments needs and standards
• Orients and trains staff according to organizational/department processes, ensuring that all team members understand their relationship to the whole
• Provides supportive coaching on a regular basis to promote individual and team success
• Identifies opportunities for skill development and job enhancement
• Seeks opportunities to build employee morale and individual motivation

PHYSICAL/ENVIORMENTAL REQUIREMENTS This work is primarily sedentary, requiring communicating clearly, seeing, hearing, talking, concentrating, reading and operating office equipment such as a computer, calculator, copier and scanner. Work is primarily in a climate-controlled area with office equipment level of noise. Some travel is required, including occasional out-of-town and out-of-state travel for meetings and trainings.

EVALUATION The performance of the Crisis Advocacy Supervisor will be evaluated annually by the Director of Program Services according to pre-determined objectives and policies.

Job Type: Full-time

Pay: $51,000.00 - $59,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• supervisory : 3 years (Required)
• working with victims of sexual abuse & domestic violence: 5 years (Required)

Work Location: In person

Salary : $51,000 - $59,000