Systems Administrator

Reporting to the Director of Systems and Network Administration, the Systems Administrator is responsible for the daily operations, support, and continuous improvement of the School’s core infrastructure and end-user computing environment. This work includes implementing, testing, maintaining, securing, and supporting systems and services across the School’s on-prem and cloud platforms, including Active Directory (on-prem), Azure AD, virtualization (VMware/Hyper-V), Google Workspace, Microsoft 365, endpoint management (Desktop Central), and associated hardware/software and peripherals. This person assists the Director on major projects and provides responsive Help Desk support and escalation coverage as needed.

Primary responsibilities include:

• Server Infrastructure: Overall system administration, care, maintenance, patching, and monitoring of the School’s servers and virtual environments (VMware/Hyper-V) and related services.
• Data Center: Monitoring and management of the data center and core infrastructure for optimal performance, reliability, and availability.
• Maintains the confidentiality and integrity of electronic records, including implementing appropriate access controls and security best practices.
• Enterprise Systems: Creates and maintains electronic user accounts across the enterprise (on-prem AD and Azure AD), including user lifecycle processes, group management, and periodic reviews of distribution lists and access for integrity and correctness.
• Ancillary Systems: Supports the School’s technology-dependent systems and services (e.g., phone/voice, security/camera systems, access/LPR, copiers, and other operational systems) and coordinates with vendors for troubleshooting and maintenance as needed.
• Determines and supports the administration and standard configurations of the School’s laptop and desktop program and related hardware and software. Assists with application and system configurations of Windows, macOS, iOS, and Android equipment, including management via Desktop Central where applicable.
• Maintains inventory of all technology and equipment.
• Maintains records on the configuration, installation, warranty, licenses, and allocation of computer hardware and software.
• Is responsible for responsive and effective troubleshooting and resolution of Help Desk tickets, including Tier 2/3 escalations and clear communication with end users.
• Coordinates with outside vendors as necessary.
• Promotes ethical and responsible use of technology for all school users.
• Complies with state, local, and federal laws, rules, and regulations.
• Performs other duties as assigned and assists other IT support team members with their work during busy periods.

Additional responsibilities include:

• Network Infrastructure: Assists with the administration, care, maintenance, and monitoring of the School’s network infrastructure including, but not limited to fiber optic channels, copper cabling, switches (Cisco and Ubiquiti), routers, firewalls, and wireless infrastructure (Meraki access points), and other elements that provide internal connectivity and Internet access.
• Enterprise Systems: Possesses an understanding of the software systems used throughout the School to provide troubleshooting support of hardware and software, including Google Workspace and Microsoft 365 services.
• Data, Voice, and Video Network: Supports infrastructure to provide optimal delivery within the data, voice, and video network, including troubleshooting performance and connectivity issues.
• Monitoring and management of the data center and core infrastructure for optimal performance, including proactive identification and remediation of issues.
• Assists faculty and students in the appropriate and effective use of technology and the School’s technology resources.

Minimum Qualifications and Experience:

• A Bachelor’s Degree in a computer-related field or an equivalent degree; relevant certifications preferred.
• Minimum of 3 years of experience in systems support with significant knowledge of computer network characteristics, network operating system software, and network components.
• Experience managing Windows systems and networks with strong server administration skills. Demonstrated experience with on-prem Active Directory and Azure AD; experience with virtualization (VMware and/or Hyper-V) preferred.
• Experience with Google Workspace and Microsoft Office 365 preferred.
• Ability to assess and manage IT security risk management and disaster recovery processes.
• Strong troubleshooting skills and the ability to diagnose and resolve systems and network problems; ability to provide effective Help Desk support and escalation coverage.
• Skills include the ability to prioritize tasks in order of importance, work both independently and as part of a team, communicate effectively verbally and in writing, establish and maintain effective working relationships with students, faculty, staff, parents, and the broader community.
• The position requires an above average amount of repetitive hand movement (including simple grasping, pushing/pulling, fine manipulation), walking, bending, standing, stooping, lifting (up to 20 pounds), kneeling, and reaching.

Performance Factors

Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments. 

Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the School. 

Relationships with Others: The employee works effectively and relates well with others, including superiors, colleagues, and individuals inside and outside of the School. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.