Field Service Technician

Summary

The Field Service Technician, Automation will install, commission, maintain and/or repair Ranpak Automation equipment (at various customer locations) while maximizing machine uptime and customer’s satisfaction. This role will also support other administrative duties within the Service and Parts Department.

Essential Duties & Responsibilities

• Fully accountable for completing the work according to the service work order
• Support the Ranpak Tech Support Hotline when necessary
• Prioritizes working safely at all times and abides by any specific customer requirements
• Responsible for writing detailed and accurate field service reports
• Accountable for timely submission of field service reports and expenses.
• Maintains communications with customers and Ranpak personnel about the progress of the job
• Helps to build and maintain professional relationships with various customers
• Responsible for keeping the tools and other equipment (e.g. service van) in good condition
• Responsible for a clean and tidy machine/working place when leaving the customer’s location
• Actively contributes to a professional and profitable service organization
• Other duties as assigned by manager
  
  

Qualifications

• Formal electrical/mechanical training from a university or technical school is preferred, or 4 years’ experience with industrial automation maintenance & troubleshooting.
• Ability to travel within North America on short notice, up to 50% travel is expected
• Strong mechanical/electronic skills to analyze and resolve problems of complex machinery
• Able to understand and work with PLCs of different vendors (e.g. Siemens, Beckhoff, etc.)
• Logical and solution-oriented thinking
• Self-Motivated, aspiring to improve technical knowledge and keep skills sharp.
• Ability to read blueprints, schematics, and technical drawings
• Good verbal & written communication
• Experience with SAP or similar ERP systems
• Highly focused on customer service and exceeding client expectations
• Above average use of computer applications like MS Office
• Flexible working hours to meet customer needs. Occasional weekend and off-shift hours
  
  

Supervisory Responsibilities: No

Physical Demands And Work Environment

Office Setting

• Choice of sitting or standing or alternating between them (stand-up desk optional)
• Keyboarding/typing on a computer for extended periods of time
• Moderate noise, i.e., phones, printer, light foot traffic
  
  

Ranpak is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. Ranpak does not tolerate discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

This policy applies to all employment practices within our organization, including recruiting, hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Ranpak makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, we invite you to read our Code of Ethics.

Ranpak participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.