Tech Enablement Specialist

We are seeking a Tech Enablement Specialist to help build, optimize, and maintain the tools and automations that power our agency's operations, client services, and marketing efforts.

In this role, you will serve as a critical link between teams, ensuring our systems work together efficiently and effectively. From streamlining workflows and integrating software platforms to troubleshooting issues, you'll play a hands-on role in reducing friction and enabling our team members to do their best work.

This position is perfect for someone who enjoys solving problems, thrives on improving processes, and has a passion for leveraging technology to drive efficiency.

Responsibilities

Automation & Tooling

• Support the creation and maintenance of automations and workflows using tools like Zapier, Make.com, and Google Apps Script
• Assist in building lightweight internal tools or dashboards to increase visibility and improve team efficiency
• Help connect SaaS platforms (e.g., HubSpot, Asana, Slack, Google Workspace) through APIs to enable seamless data flow
  
  

System Optimization

• Identify manual, repetitive tasks and partner with the team to automate or simplify them
• Audit existing tech stack usage and recommend improvements or consolidations
• Troubleshoot technical issues, ensuring quick resolution and long-term solutions
  
  

Collaboration

• Work closely with internal teams to understand needs, pain points, and requirements for new tools or automations
• Partner with the Tech Enablement Director to align projects with agency-wide goals
• Clearly document processes, workflows, and tools for easy handoff and onboarding
  
  

Maintenance & Support

• Monitor automation logs to proactively identify and resolve errors. Ensure all integrations are secure, compliant, and up to date
• Provide ongoing support and updates for internal tools and automations
  
  

Requirements

• 2 years of experience in technical operations, automation, or systems administration
• Hands-on experience with automation tools like Zapier, Make/Integromat, or n8n. Familiarity with basic scripting languages such as JavaScript, Python, or Google Apps Script
• Comfortable working with REST APIs and authentication methods (OAuth, API keys)
• Strong understanding of common SaaS platforms used in marketing and operations (e.g., CRMs, project management tools, CMSs)
• Excellent problem-solving and documentation skills, with a detail-oriented mindset
  
  

Benefits

• Starting salary from $75k; Pay commensurate with Experience
• Work Remotely from home
• Unlimited PTO 1 Wellness Day per Month
• 3% Match SIMPLE IRA
• 100% Health Insurance (Fully employer-funded coverage)