Customer Support Representative Agent Specialist

Overview

O'Connor Insurance Agency is seeking a dedicated and enthusiastic CSR Agent Representative to join our dynamic Bridgeville team. We pride ourselves on delivering trusted, personalized insurance solutions to our clients throughout Western Pennsylvania. This licensed, client-focused professional will balance customer service responsibilities with personal lines sales and retention, helping drive both client satisfaction and agency growth. Hours: 9am - 4:30pm

Key Responsibilities

• Greet and assist visiting clients; answer phones and resolve inquiries professionally.
• Provide billing support, process payments, and assist with claims reporting.
• Maintain accurate client records, correspondence, and systems.
• Communicate effectively with agents and support staff regarding client needs.
• Write tenant and other personal lines policies; make renewal and cancellation calls.
• Re-engage past clients and prospects through agency systems.
• Maintain organized, professional office operations and participate in team projects.
  
  

Qualifications

• Licensed Property & Casualty insurance agent in PA (or ability to obtain within 1 year). *Existing license preferred. *
• 5 years of business administration experience; 2 years of client service.
• Strong communication, problem-solving, and organizational skills.
• Ability to multi-task in a fast-paced office while maintaining professionalism.
• Positive, client-first attitude with strong teamwork and confidentiality standards.
  
  

Compensation & Benefits

• **Competitive base salary with performance incentives**
• Licensing support and professional development
• Collaborative, community-focused work environment
• Opportunity to contribute to both client satisfaction and agency growth
  
  

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
  
  

Work Location: In person