What are the responsibilities and job description for the Customer Support Representative Agent Specialist position at Rankin HR Consulting LLC?
Overview
O’Connor Insurance Agency is seeking a dedicated and enthusiastic CSR Agent Representative to join our dynamic Bridgeville team. We pride ourselves on delivering trusted, personalized insurance solutions to our clients throughout Western Pennsylvania. This licensed, client-focused professional will balance customer service responsibilities with personal lines sales and retention, helping drive both client satisfaction and agency growth. Hours: 9am - 4:30pm
Key Responsibilities
- Greet and assist visiting clients; answer phones and resolve inquiries professionally.
- Provide billing support, process payments, and assist with claims reporting.
- Maintain accurate client records, correspondence, and systems.
- Communicate effectively with agents and support staff regarding client needs.
- Write tenant and other personal lines policies; make renewal and cancellation calls.
- Re-engage past clients and prospects through agency systems.
- Maintain organized, professional office operations and participate in team projects.
Qualifications
- Licensed Property & Casualty insurance agent in PA (or ability to obtain within 1 year). Existing license strongly preferred.
- 5 years of business administration experience; 2 years of client service.
- Strong communication, problem-solving, and organizational skills.
- Ability to multi-task in a fast-paced office while maintaining professionalism.
- Positive, client-first attitude with strong teamwork and confidentiality standards.
Compensation & Benefits
- Competitive base salary with performance incentives
- Licensing support and professional development
- Collaborative, community-focused work environment
- Opportunity to contribute to both client satisfaction and agency growth
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $40,000 - $50,000