What are the responsibilities and job description for the Customer Service Associate - Part Time position at Ranken-Jordan Home For Convalescent?
JOB SUMMARY:
Provides customer services hospital-wide to all customer sets (visitors, patients, students, business partners and workforce) through professional phone, computer and personal communication. Supports the visitor management process through accurate implementation of policies and procedures, electronic medical records and visitor software. Performance of other ancillary duties as assigned. Blood Borne Pathogen Exposure: No
Key Responsibilities
1.
Greet and engage all patients, caregivers, visitors, and staff in a courteous, professional, and compassionate manner to ensure a positive first impression.
2.
Provide accurate and timely communication via phone, email, and communication tools (e.g., Vocera), including directing inquiries to appropriate resources.
3.
Conduct visitor registration, ensuring proper identification and adherence to safety and visitor management protocols.
4.
Utilize electronic medical records and visitor management systems to maintain compliance with caregiver presence and visitor policies.
5.
Perform administrative and operational support duties, including managing sensitive information, coordinating processes (mail, transportation, lost and found, meals tracking), training new staff, and assisting with special projects.
6.
Perform all other duties assigned by the Patient Experience Manager.
Patient Population Served:
Ranken Jordan is dedicated to delivering services to patients with complex medical needs, including infants, children, and adolescents.
Education and Experience Required:
High school diploma required; clerical, receptionist, or customer service experience preferred. Proficiency with Microsoft Office applications and the ability to manage multiple tasks are essential.
Knowledge, Skills, And Abilities
Strong organizational and multitasking skills with attention to detail. Ability to communicate effectively and professionally with diverse audiences. Demonstrates adaptability, teamwork, and commitment to family-centered care while maintaining confidentiality and professionalism.
Core Value Expectations:
- Demonstrates professional conduct, appearance, and demeanor
- Communicates clearly and effectively in written, verbal, and listening formats
- Shows adaptability and a willingness to learn new systems, tools, and technologies
- Approaches work with a positive attitude and flexibility in managing assignments and shifting priorities
- Meets organizational expectations for attendance, punctuality, and reliability
- Understands and follows written and verbal instructions with clarity and accuracy
- Builds effective working relationships through strong interpersonal and collaboration skills
- Adheres to relevant organizational policies, industry standards, and regulatory requirements
- Adheres to Ranken Jordan’s Mission and Core Values
Physical Demands:
Indicate the amount of time spent on each activity required as it relates to the essential functions
Physical Requirements
LBS
% of Time Spent
Physical Requirements
% of Time Spent
Carrying
As needed
Sitting
90%
Lifting
As needed
Standing
As needed
Pulling
As needed
Walking
As needed
Pushing
As needed
Climbing
As needed
Bending
As needed
Writing/Typing
90%
Grasping
As needed
Schedule: The schedule will be Thursday, Friday and every other Saturday 7:30am-4pm
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.