What are the responsibilities and job description for the Service Coordinator position at Ranger Lift Trucks LLC?
Job Title: Service Coordinator
Reports to: Service Manager
Summary: Manage workflow of Equipment Dealership Service Department
How you’ll make a difference: You’ll be the connection between our customers and technicians, helping coordinate service calls, solve issues, and keep everyone informed. Your work will help our technicians succeed and ensure customers receive the dependable service they count on from Ranger Lift Trucks.
Duties and responsibilities include the following:
· Manage hourly workflow for Field Service, Shop, and PM Technicians
· Create work orders and manage work orders through entire process until complete
· Communicate daily with customers
· Setup customers’ equipment in software
· Dispatch service orders to Service Technicians based on type of call
· Prioritize calls based on service requirements
· Data entry
· Create warranty claims
· File and process warranty claims
· Close warranty claim, once approved
· Review technician time and manage hours according to approved quotes from Sales
· Verify all notes, pictures, and billable hours and parts are accurate on work order
· Invoice all service work
· Answer phones
· Performs other related duties as assigned
Skills:
Organizational skills
Written/Verbal Communication skills
Microsoft Office
Time Management
Multi-task
Education/Experience:
Previous Rental Experience
High School Diploma or Equivalency
Prior Experience preferred
Pay: From $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $20