What are the responsibilities and job description for the Field Operations Lead position at Rangeline Group?
Description
The Field Operations Lead is an exempt, field-based operational support role that combines advanced technical expertise with leadership responsibilities. This position serves as support to the Operations Manager and plays a key role in field quality, technician engagement, training coordination, scheduling support, client interaction, and operational oversight. The Field Operations Lead remains deployable as a technician when needed but primarily functions as a leader responsible for strengthening reliability, consistency, and safety across the service area.
Key Responsibilities
Conduct routine job site visits to assess safety, quality, field conditions, and technician performance.- Provide real-time coaching, corrective guidance, and in-field instruction to reinforce proper techniques and safety expectations.
- Support scheduling and resource planning by communicating field readiness, job progress, and technician capability assessments.
- Build positive client relationships through consistent communication, updates during field visits, and professional representation of the company.
- Identify technician skill gaps and partner with the Director of Training and Operations Manager to coordinate training plans.
- Perform in-house training and onboarding for new technicians and shop personnel to ensure proper foundational development.
- Review technician paperwork, job packets, truck inventories, equipment condition, and compliance documentation.
- Monitor equipment, tool, and vehicle condition to help reduce equipment failure, downtime, and preventable loss.
- Assist with budgeting awareness by reporting field resource utilization, equipment condition, and operational inefficiencies.
- Remain deployable as a skilled technician for high-demand periods, complex jobs, or critical client needs.
- Support operational readiness by identifying emerging issues, escalating concerns, and proactively addressing technician or workflow challenges.
- Promote a strong field culture grounded in safety, accountability, respect, and continuous improvement.
- Additional duties may be assigned as determined by the needs of the business.
Skills, Knowledge and Expertise
Minimum 5 years of field experience performing advanced tapping, line stopping, valve insertion, or pipe freezing work.- Technical proficiency consistent with Master Technician-level capability, including ability to perform large-diameter work when needed.
- Ability to independently solve field issues, troubleshoot equipment, and adjust methods based on field conditions.
- Demonstrated ability to train, mentor, and guide technicians in proper procedures and safety expectations.
- Strong mechanical aptitude and familiarity with all core Rangeline equipment.
- Strong leadership presence with the ability to influence without formal authority.
- Excellent communication skills with technicians, leadership, and clients.
- Ability to assess technician performance, recognize behavioral changes, and escalate concerns appropriately.
- High degree of professionalism, judgment, and situational awareness.
- Strong planning, organizational, and time management skills.
- Ability to remain calm under pressure and model high accountability.
About Rangeline Group
Rangeline Pipeline Services provides pipeline solutions such as Line Stops, Tapping, Valve Insertion, but foremost they are known as the Concrete Pipe Specialty Team. This team of experts specializes in all aspects of concrete pressure pipe, and they have the ability to repair or replace the pipelines without interrupting the flow which helps minimize disruption to the daily life of communities, businesses and municipalities.
Rangeline Pipeline Services also has a complete line of materials for concrete pipe and offers full turnkey services nationwide and 24-hr emergency services. Call Rangeline Pipeline Services today for your pipeline installation and repairs, 1-888-PCCP-HLP.
