What are the responsibilities and job description for the Customer Experience Coordinator position at Range USA?
Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.
Position details
Position title
Customer Experience Coordinator
Reports to
Customer Experience Manager
Classification
Full-Time / Non-Exempt / Hourly / On-Site
Position Overview
The Customer Experience Coordinator will be responsible for managing large amounts of inbound calls and Help Desk tickets in a timely manner. They will identify customer’s needs, clarify information, research issues and provide solutions. In addition to offering support to customers this position can serve as the primary contact between the stores and the customer. Looking for motivated professionals with a strong customer service background. Must be comfortable speaking on the phone with customers. Must have the ability to multi-task! Fast-paced environment handling up to 100 calls and or Help Desk tickets a day.
Core values alignment:
Position details
Position title
Customer Experience Coordinator
Reports to
Customer Experience Manager
Classification
Full-Time / Non-Exempt / Hourly / On-Site
Position Overview
The Customer Experience Coordinator will be responsible for managing large amounts of inbound calls and Help Desk tickets in a timely manner. They will identify customer’s needs, clarify information, research issues and provide solutions. In addition to offering support to customers this position can serve as the primary contact between the stores and the customer. Looking for motivated professionals with a strong customer service background. Must be comfortable speaking on the phone with customers. Must have the ability to multi-task! Fast-paced environment handling up to 100 calls and or Help Desk tickets a day.
Core values alignment:
- Curious — ask questions, find and solve problems
- Passionate — care deeply about the brand, team, and customers
- Do it Right — take pride in accuracy and credibility
- Service — put others above ourselves
- Accurately and efficiently maintain information flow related to customer requests
- Keep customer satisfaction at the core of every decision and behavior
- Manage the issuing of credits and return authorizations
- Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from the supervisor when necessary
- Work schedule weekends and evenings on a rotating basis
- One year of customer service experience with excellent interpersonal skills
- Execution skills with the ability to produce results within expected timeframe
- Technical Capacity – Microsoft Office including Advanced Excel, Word and PowerPoint
- Attention to Detail and Accuracy
- Business Acumen
- Communication Proficiency – Verbal & Written
- Ethical Conduct
- Problem Solving/Analysis
- Multi-tasking/Prioritization/Time Management
- Medical, Dental, and Vision health insurance
- Unlimited Shooting – Free Classes
- Industry-leading online and in-store discounts
- Manufacturer rewards and points program
- No firearm experience needed — we offer paid training