What are the responsibilities and job description for the Greeter position at Rangam?
Company Description
Rangam is a global, innovative Total Talent management firm with over 25 years of experience. We are a minority-, woman-, and disability-owned company committed to promoting sustainable and inclusive talent programs. Our mission is to accelerate meaningful employment for everyone, and our vision is to be the world's leader in connecting talent, communities, and employers. We value empathy, integrity, agility, inclusion, and innovation in everything we do.
Shift/Time Zone: Tuesday - Friday 6:00am - 2:00pm EST, Saturday 6:30am - 11:30am EST
Job Description:
The Patient Services Representative I represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The ENTRY PSR I helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion. The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable. This individual will also be trained on Phlebotomy skills to grown within the company.
- Greeted and checked in patients in a high-volume front-of-house environment, creating a welcoming, professional, and compassionate experience
- Assisted patients with self-service kiosks and handheld tablets while ensuring accuracy of demographic and appointment information
- Maintained lobby flow and waiting area integrity to support efficient patient throughput during peak hours
- Delivered high-level customer service while addressing patient questions, concerns, and procedural expectations with sensitivity and professionalism
- Accurately entered and verified patient data, maintaining confidentiality and compliance with privacy standards
- Supported clinical staff by covering breaks and assisting with operational needs to ensure uninterrupted patient care
- Maintained required records and documentation accurately and on time under supervisor direction
- Demonstrated strong organizational skills, punctuality, and reliability in a fast-paced, structured schedule
- Willing and eager to learn phlebotomy skills to support forensic and clinical specimen collection during downtime
- Promoted a positive company image through professional demeanor, attention to detail, and patient-first mindset
Required Education:
- High school diploma or equivalent required
Work Experience:
- Minimum of 1-2 years of client-facing customer service REQUIRED (Retail, Home Health Aide, etc).
- Prior Phlebotomy experience is NOT required
- Keyboard/data entry experience a must.
- Candidate must have reliable transportation to get to/from worksite without issue (bus, Uber, rideshare is not reliable transportation).
- Must be available to work whenever scheduled, BE ON TIME, and stay for the entire shift.
- This is a "Front of House" role that will also train the candidate on Phlebotomy skills.