What are the responsibilities and job description for the RCI-TRV-5969 Technical Engineer (Audio/video) in Hartford, CT (Onsite) position at Rangam Consultants?
Job Code : RCI-TRV-5969
Job Title: Technical Engineer (Audio/video)
Location: Hartford, CT 06183 (Onsite)
Duration: 12 Month extension possible based on needs and performance
Minimum Salary: $36.00 Per Hourly
Maximum Salary: $41.00 Per Hourly
Performs activities relating to network, server, workstation, Audio/video, voice and facility installation and problem resolution. Travel and overtime may be required.
This position is based full time Onsite in our Hartford office.
What is a Must Have?
- High School diploma or equivalent.
- Three years of customer facing end user Technology support experience.
- Active Driver''s License (to get to and from work only)
What Will You Do?
- Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the implementation, installation of computers, network equipment, Audio/video, servers and associated peripherals within established enterprise guidelines.
- Able to lead complex projects and initiatives.
- Applies and documents procedures for problem determination/resolution and/or installation support.
- Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners and peers.
- Acts as a role model to others in support of the corporate culture.
- Uses strong analytical skills, and business and technical knowledge to provide operational and business support for computer systems to various internal customers.
- Coaches, mentors and participates in coordinating various project and support tasks with team members.
- Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management.
- Provides guidance to customers on equipment standards and expenditures.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.
- Knowledge of MAC/iOS systems.
- Strong customer service skills.
- Strong interpersonal skills; able to work well within team environment.
- Effective oral and written communication skills.
- Demonstrates advanced knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, Audio/video
- and collaboration technologies; server functionality and configurations; network topology and operating systems.
- Able to manage/work within a team environment.
- Able to display professional maturity and positively represent IT.
- Solid leadership and project management skills.
- Able to manage multiple large projects while maintaining day-to-day support activities.
- Able to adjust priorities in a dynamic fashion to account for changes in business needs.
- Able to isolate and resolve hardware, software, Audio/video, facility and network infrastructure problems on workstations,servers, voice and network devices within established guidelines.
- Able to accurately assess and understand customer needs and works with sense of urgency to satisfy those needs within negotiated time frames.
- Able to interface effectively with customers and IT support partners in customer service/support situations.
Salary : $36 - $41